24/9/24
Beware!
They talk amenities with Hawthorne. OK let's talk. Pool went from being heated Saltwater to broken down and abused. Literally. Our pool has been closed a ridiculous number of times this year. Whether it be improper levels, broken glass, maintenence??(isn't that improper levels again?) Not to mention there are literally family members and friends of residents pulling up to swim when it is open and running. I get a few guests, but families of 12??? They don't pay for that pool. We do!
Service is... a joke. Our building hasn't had 100% of our bulbs working for over a year. Over a half of the bulbs have been out for months on end. I requested a cheese drawer for my fridge 3 times on their app and twice over the phone and got back a used drawer 8 weeks later with mold on the screws!
We have a coffee machine that's free though! Whenever they decide to clean it so it runs. Flies all over the syrup. Have at it!
There's a gym you can use! Just make sure you bring your own soap and sanitizer because it's not cleaned daily by staff. Only by people who want to work out and not catch something.
Even if you miss the gym, you can get your steps in walking. Theres no parking anywhere. Good luck coming home after 6pm.
You pay for valet trash service which comes when it wants to. Then when you take your own trash out, your welcomed to other people's crap lying on the floor. No recycling either. Who cares about the environment??
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Administrador de la propiedad en Hawthorne at Leland respondió a esta revisión
Dear Valued Resident,
My team and I would like to extend our sincerest apologies to you for your experience here at Hawthorne at Leland. We thank you for your feedback. Without resident insight, we wouldn't know where we're falling short and where... more emphasis is needed. I have an open door policy if you would like to speak directly or if you have any suggestions for further improvement. Our commitment is to provide the finest customer service each and every day. We value your feedback and are happy to listen any time. I can be reached at 910-371-5313 or hlelandmanager@hrpliving.com.
Kindest Regards,
Alexis Hall, Community Manager
