2/7/25
Verified Renter
From Day 1 I’ve had issues with just about everything except the property Manager without her I would have been extremely livid with this complex, I have run into many little issues that I felt i unnecessarily had to deal with like not having a trash can for the entire first week and being told by several different employees “I’ll bring you one, we aren’t sure where they are” and still waiting 6 days for it, not being told I had to set up my own internet, signed the lease 3 months before moving... in, no one was living there the full 3 months, my apartment wasn’t clean when I moved in, mildew in the freezer, the person living there before me never cut off her internet, the dishwasher literally smelled like all the spices she used, the maintenance man Shawn has a horrible unhelpful attitude, he told me he didn’t know how to fix my door and I was just stuck at my house because my key fobs randomly decided to stop working, told me he couldn’t do anything, come to find out it was simply a battery needed to be changed, why was that not his first thought? I got a free month with my rent, was still charged for it anyway, there’s no screens on the windows so you either have no fresh air or all the bugs can come in, there’s an ungodly amount of spiders around the property, if we’re paying for pest control why isn’t someone spraying for spiders? Been here 2 months and couldn’t use the peloton until this week due to them not having an access code, I honestly could go on for days about how many issues I’ve experienced.
Reseña de Apartments.com
Administrador de la propiedad en The Slater respondió a esta revisión
Thank you for taking the time to share your feedback. We're truly sorry to hear about the challenges you've faced since moving in. While we’re glad to know our Property Manager has been a bright spot in your experience, we regret that other areas... have fallen short.
We understand how frustrating it can be to deal with multiple concerns, and we’re actively working with our team to address the issues you mentioned. Regarding the Peloton, we want to clarify that it has been fully operational for over a month now, and we’re sorry for any confusion around access. As for the rent concession, the charge you saw was due to a temporary system issue, which was corrected immediately once identified.
We truly appreciate your feedback and would welcome the opportunity to speak with you further to help improve your experience. Please feel free to reach out to the leasing office if there’s anything more we can do.
