Windsor Falls

This is the worse apartment I've ever lived in. It is too loud and too crowded. Literally louder than any college apartment I've ever stayed at. Apparently the management cares more about the happiness of the dogs that live above me than my peace of mind. I have reached out to them multiples times about noise and they will not even contact the people above me. It's really pathetic. I was told they could transfer me but I would still have to pay. (even though I've been complaining about the same... thing for 6 months.) The Walls/ceilings are very thin, neighbors can be obnoxiously loud and/or have their kids running up and down the stairs all day everyday. Maintenance is clueless. They have been to my home MULTIPLE times a month for the past THREE months to service my toilet and it is STILL messed up. Maintenance workers have closed several of my work order requests without ever coming to my home. There is a huge roach and water bug issue. Bugs do not go away even though we pay for pest control. You can have bug control scheduled weekly to spray your home but you will still see a roach the next day. Parking is terrible and they will tow. New management lacks accountability and tries to avoid confrontation at any cost. My over priced “renovated” apartment falls apartment daily. Look elsewhere. Lee mas

If I could give this place zero stars, I would.

When I walked into my unit after getting my keys on move in day, I immediately started bawling because of how horrible it was. I had only seen pictures of the renovated units and got stuck with one that was unrenovated and understood why there are no pictures of the unrenovated units on the website. I asked what the major differences would be between the renovated and unrenovated units, and was told that the only difference was the countertops... and appliances in the kitchen, which I was fine with. Those were not the only differences. There was an unpleasant odor, floorboards were peeling up in the living room, the carpeting in the bedroom wasn't finished, no overhead lighting in the bedroom or the living room, exposed nails in the kitchen cabinets, a collapsing kitchen drawer, and no microwave or pantry. Had I known that these would be the conditions I would be moving into, I would have never put in an application or signed a lease to live here.

On top of all of that, the day I moved in, there was a puddle of water in the bathroom. I couldn't figure out what the source of it was and figured it was one of my bags that had leaked or something, so I cleaned it up and let it go. Two days later, I stepped into the bathroom in the morning to another gigantic puddle of water. I still couldn't find the source of it so I mopped it up and moved on with my day. That night at 4am, I woke up to what sounded like rain but was actually a waterfall of a leak coming from multiple places in the ceiling. That leak happened multiple nights in a row for 20-30 minutes at a time. I put in a maintenance request on the resident portal and heard nothing. After 24 hours, I tried to find the 'emergency maintenance number' - pretty sure that doesn't exist - and couldn't, so I called the office and asked them to call maintenance. The woman I spoke to said she'd call them and then call me back with an update. I didn't hear from her for over a full day, so I went into the office the next day (now over 2 days since I submitted the request and the leak had gotten more constant) and was told that all of the maintenance requests were backed up since the transfer of management happened. She called one of the maintenance employees, who lives over an hour away, and said that he'd be on his way. I'm waiting for him to arrive as I write this review. Lee mas

Moved in apartment was dirty, needed painted, looks nothing like the pictures online. The refrigerator was old drawers were broken on move in and freezer door. They then proceeded to charge me and keep my deposit for these reasons. The water heater leaked, cabinets were falling through the bottom, pool was closed all summer due to people continually breaking glass in it. It is just not the apartment advertised. Look elsewhere.

This apartment is absolutely horrible. They trick you with nice pictures and a nice office, but this is absolutely the worst place I have ever lived and I can NOT wait to move out. Here are just a few examples of the absolutely awful conditions of this apartment:
1. When we first moved in there were bugs EVERYWHERE, we asked them to come exterminate and they came and sprayed in 3 places which did nothing. We had to call and request extermination THREE more times until we were taken seriously,... and when we were; we had 2 days to clean out our entire kitchen. We still have bugs all over and constantly find them in our freezer, dishwasher, pots and pans, etc.
2. We recently got a letter saying they were coming to exterminate again (great right?) No, they gave us the letter on our doors at 5pm and said we had to clean out our cabinets and our pets couldn't be in our apartment THE NEXT DAY!!! My roommate and I both work so we could not possibly get everything out of our kitchen and find a place for our cat and dog in 4 hours.
3. If you get home past 7pm you have to park multiple buildings away and walk in the dark to your building
4. There are no lights in the bedrooms
5. The fire alarm goes off every time we cook ANYTHING
6. My sink and shower clog once a month and I have to buy drain-o
7.There are nails sticking out of our banisters on our porch
8. The dumpster is very far from any apartment and it is always full
I could go on and on. This place is a disaster do not live here. Lee mas

Everyone has just been super friendly and helpful since I moved in! Windsor Falls is only about 2 miles from my work(North hills mall) and close to several grocery stores but still decently quiet and peaceful most days. I'm excited to see all the community improvements that they've been working on, new landscaping, gym, dog park and now it looks like the pool is getting a facelift!