Hillsborough Pointe Apartments

I have lived at Hillsborough Point Apartments for 1 year. This is my first experience living the apartment life. This is a wonderful place to live. The ladies in the office, Amy and Shelby are so great to work with. They are both very helpful anytime I talk to them. The maintenance staff is top-notch. They check on and take care of any maintenance issues very quickly, and they do a complete job.

The staff is working toward building community by offering things like donuts in the morning and... hosting a fish fry. There are raised garden beds available to residents. In my experience, residents are friendly and the environment is quiet. Overall, its a great place to live. Lee mas

The staff is very rude and unprofessional. They only care about the money and will lie to cover their butts. The floors are paper thin and have had numerous complaints about neighbors above and was told we can just move out. The neighbors above smoke out on their patio about every 15 minutes, slamming the patio door, at all hours of the night - pretty sure they have to be on some drug because I swear they never sleep. Although Hillsborough claim how strict they are about the smoking, they aren’t... . Lee mas

I lived there for two years it was the worst experience the staff is unfriendly. My apartment flooded and I was charged 1000 dollars for it. If you are thinking about renting there consider other places. Hillsborough literally ruined my life. It is by far the worst place to live.

If you are thinking about moving in, here are some things you probably want to know.

1. The walls are thin in the living room, kitchen, and bathroom. Even with sound at around 45-50 DB, it sounds very loud in the hallway. I can often times hear the people below us, and the people next to us. However, it's never enough to complain and i can only hear it when it's really quiet.

2. The bedrooms are awesome though when it comes to sound, i have a 7.3 sound system, which my wife and I enjoy movie... night every weekend and we have never had a complaint. I don't push it to stupid high levels, but we have had 2 different families under us, with no complaints. I am never able to hear anything under us, and have never heard anything in the bedrooms.

3. All the neighbors keep to themselves, but are friendly. My 2 year old daughter loves to walk up and down the stairs and every person who was going by has been super nice and friendly. I cannot say one bad thing about anyone who lives in my apartment building.

4. Management does a good job at making sure everything is taken care of in a timely manner. Maintenance team is awesome, if you have a concern, they fix it and leave a note saying what they did. When they replaced the filter, i noticed the maintenance person took off his boots before entering, which i appreciate (But feel bad knowing he had to do that 200 times).

5. A few items feel cheap, the towel holder fell a few months into living here. The dry wall anchor detached. The door when we moved in was a little off centered for the closet, which meant it wouldn't shut right. However, i was able to fix that with no issue.

All in all, it is a nice place to live. It's in a great neighborhood, with several places to eat within a few miles. I always highly recommend this place to friends and family. I have lived here going on 2 years with a few issues, but everything has been taken care of in a timely manner.

I would never leave if this complex offered a 3 bedroom apartment, my family is getting bigger and my wife and I will have to find something bigger. Lee mas

I was on the waitlist, was told the apartment I'd be getting would be ready in November, a one-bedroom with a computer room larger than the 5'9" x 10'9" show apartment. I called to verify that I was approved, since the waitlist isn't an actual application, I was told again I would be getting the larger computer room, so I was willing to wait a month to move in. So I paid the fees and deposit electronically. I received an email with the info to transfer my utilities with the new address, which... asked me to pay my deposit again. In the email was the attached floor plan. It appeared to be the one of the show apartment, though when I walked through, I was told mine would have the larger computer room. I called and said the floor plan in my email was wrong. They said, no, that's the apartment I'd be getting. I said it would be too small for my family. They said I could get a larger one at a higher price. I said please refund my money. It's been four days, I have yet to hear from the actual manager, Shawn. They have so far refused to refund the application fee, I was NEVER informed that it was non-refundable. Both the deposit and application fee have not been returned to me. I have left messages, called the Schwalb Realty Office, and sent emails. So that is $395 not returned to me, and I am having to find a new place to live.
I am a teacher at a school very nearby, a single mother, and now I have to find a new place to live. I have spoken to three people, but the manager Shawn is NEVER available to address the issue. With business practices like this, I can only imagine that once you are a resident, your concerns and questions would be ignored for days and weeks!
Please do not even APPLY. They will not help you or be HONEST with you. They will take your money and ignore you. I will have to unfortunately bring this to the attention of my attorney. Sadly, I have many emails and papers that document their lies. Lee mas