Pacific West

After viewing the apartment and the grounds, my husband and I didn’t want our daughter living anywhere else. They made us feel welcome and that it was a safe place. By the time we got home after the viewing, we went to fill out the application and the apartment was spoken for. We were heartbroken. The next day I got ahold of one of the managers, Kim, and expressed our concern on not wanting any other complex. We wanted Pacific West! She was a godsend to say the least. With Kim’s help we now have... a little piece of mind on sending our daughter off to the city! Lee mas

I have lived here for 3 years and will not be renewing my lease. The buildings themselves are nice, but management is completely unreachable and unreliable. It has been over a YEAR since someone has answered the phone at the office, and they NEVER return your call. If you email them through RentCafe, they will not respond either. If I have a question, I have to walk in during office hours, and if it is something that they need to follow up with, I never get an answer. I sent in a maintenance... request over a week ago because my refrigerator stopped working, and it took them 3 days to respond and by then I was out of town and was not available to move food from the old fridge to the new one so they didn’t do anything to fix it. I've called a few times to check on it, and of course no one answers. Literally all of my food in both my freezer and refrigerator is no longer good and I can not buy more, because I have no idea when they will be coming to replace it... really, don't waste your time with a company that doesn't give you the light of day. Lee mas

Been here for over a year and I have no complaints! Community is quiet, management is always so friendly, and has been super helpful with anything I’ve needed, and the unit is very clean. I signed a transfer to a bigger unit so I can stay here another 12 months.

The office staff NEVER answers the phone. I had to go to the office myself about my sink overflowing for the 2nd time. With the sink overflowing, the cabinet below the sink was ruined. There was water stained and the bottom cabinet board was sunk in. Maintenance showed up without telling me and all they did was put another used board over the old one! My apartment still smell like a sewer! Last but not least is the manager at the complex is extremely rude & they don't care about their tenants.

Don't rent here! The apartments and hallway are gross! And office staff is rude. Have had so many issues. Can't wait to get out of here!