31/3/22
Improperly Managed and Inefficient
I lived at Tower Management’s Sigma apartments in Englewood for about three and a half years. What started out great, ended up terrible. After my first year, the apartment above me flooded and I had water damage in the bathroom and living room. They didn’t fix it properly the first time, so they had to come back and do it again. Even after that, it continued to still need repairs as the water damage would continue to return. Then more flooding in the units above mine left even more water damage... and a giant crack in the living room ceiling. All things I called about multiple times and could never get a straight answer as to when repairs would be made. The super even came by when the ceiling was leaking with—and I’m not kidding—duct tape. That’s what he used to “temporarily” fix the issue in the unit above mine.
Maintenance is severely understaffed, and the entire management is behind the times. Why are tenants still calling an office that’s in another town just to report something? If Sigma is any indication of how Tower Management is running the rest of their properties, I have to imagine they are less profitable and operating with incredible inefficiency. As someone who has years of experience in business, client management/consulting, and marketing, I can tell you this place is not operating at maximum profitability or efficiency. I have many ideas that would help turn this around and if management is interested—and they should be—I’d be more than happy to lend my services. You have a desirable and fantastic location for Sigma, but its benefits are clouded by its poor management and inability to respond to tenant complaints/inquiries in a reasonable amount of time. The potential is there, but major improvements need to be made. Until then, I would not recommend moving here.
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