12/7/25
Disappointing Leasing Experience at The Mint Rahway
We were excited to tour The Mint Rahway after a strong recommendation from a current tenant. Our original appointment was for Friday, but we saw Thursday (today) was available and booked a last-minute slot.
When we arrived, leasing agent Zamona Johnson said our appointment wasn’t on record. We understood, given the short notice, and offered to come another day. She asked us to wait 30 minutes and said she’d give us a tour—we appreciated that and agreed.
Unfortunately, the experience went... downhill from there. Zamona seemed rushed, quickly moving through the intake without giving us time to ask questions. It felt like she just wanted to get through it rather than engage with us.
She said only a studio and the amenities were available to view, which was fine, but even that part felt rushed. Later, we saw on the website there’s a courtyard with a pool—something she skipped entirely. It felt like she wasn’t making an effort to represent the property well.
All info about upcoming units was given verbally—no floor plans, written materials, or follow-up. It’s unrealistic to expect potential tenants to retain all those details without anything in writing. The communication lacked professionalism.
Most disappointing was how the tour ended. We expected to return to the office to discuss options or next steps, but she simply said “bye” and told us to reach out if we “knew what we wanted.” It felt abrupt and dismissive. We never pressured her to show us anything—we were happy to return another day—but we stayed because she asked us to wait. That made the experience more frustrating.
We were seriously considering signing a lease, but this first impression changed our minds. It’s unfortunate that a leasing agent’s attitude cost The Mint a potential tenant.
To prospective renters: Don’t be swayed by the overly positive Google reviews for Zamona—they seem far from the reality we experienced. We hope BlueGate Partners takes this feedback seriously and emphasizes professionalism and hospitality in staff training.
Reseña de Apartments.com
Administrador de la propiedad en The Mint respondió a esta revisión
Hi there,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience didn’t match the warm welcome we aim to provide at The Mint Rahway, especially after being referred by a current resident. Your comments... are important to us and have been shared with our leadership team.
We understand how frustrating it can be when expectations aren't met, particularly when you're taking time to find your next home. We’d like to offer some clarification to ensure full context for future readers: your original appointment was scheduled for Friday, and we made accommodations to honor a last-minute Thursday visit despite not having the specific unit available for touring. That unit is currently occupied, and for privacy and safety reasons, we’re unable to show occupied homes. However, we provided a video walkthrough of the apartment and offered in-person tours of similar finishings and the amenities in both Mint buildings.
We also provided floor plans and leasing materials to assist with your decision-making, and we invited you back the following day to review more options. We understand you were most interested in unit 332A, and we truly tried our best to provide as much information as possible despite the limitations.
We’re always working to improve, and we regret that you felt rushed or unsupported. That was never our intention. We take professionalism and hospitality seriously and appreciate your feedback as an opportunity to reinforce those values with our team.
If you’re open to it, we’d love another chance to speak with you and help find the right home. When the unit you’re interested in becomes available for viewing, we’d be happy to reconnect.
Best,
The Mint Management Team
