Brookside

When I got this apartment heat was supposed to be included but I was not told that the boiler was not working, The maintenance supervisor told me to use the air conditioner/ heater. These units are not efficient and are only in the bedroom and living room there’s no unit in the bathroom or kitchen . I would have never signed the lease if the boiler was down! There is an open window under my kitchen and exposed to the elements and this makes my hardwood floors ice cold ! Cars park on the grass... right next to my kitchen window. The maintenance department is a joke they do crappy work! If they come at all! I informed management and they said if I want another apartment that I have to go through the process again and pay a fee again. Ridiculous !! I definitely would not bring a family here it’s a dump! Lee mas

Do not move here. I have never wrote a review for anything but I am hoping to save someone some burden. Roach infested, car was broken into, plumbing is terrible, walls are thin and falling apart, and the staff is extremely rude, maintenance will walk in without any notice. Please do yourself a favor and stay far away

The plumbing is terrible and you are constantly told that it is because the building is old. Maintenance also chipped our overly re-enameled tub when they came to unclog the shower, too. We had issues where the air conditioners leaked and any time it rained there were puddles on the floor. Rain would seep down through the window sills and mold would grow. They cut down a bunch of trees and were doing "upgrades" to some apartments where they were actually installing venting grates in the... basements (I use the term install lightly as it looks like they were placed in the holes that the plywood used to cover but multiple times you would see them falling out of the holes and on the ground...) They never installed grates or provided any ventilation in our unit...ever since then the humidity in our apartment was unbearable. I went through countless damp-rids, humidifiers, fans, etc and we had mold growing in the closets.
There's no ventilation in the kitchen or the bathroom. If you like to cook, expect to have a thin layer of grease go over everything, no matter how much you clean...it's disgusting. We had ants that no matter how clean you were or how many traps you set would always just be present....even in the bathroom! It was insane. There are cracks in the walls that really look to be structural that are covered up repeatedly by spackle.
After Ida, we noticed that our bedroom floor was starting to shift. We lived on the second floor. We put in a service request to let them know of the issue. No one came. The shift became about a 6 inch hump in our bedroom. My husband fell and hit his head pretty hard because of the hump. We called and sent in more requests and no one ever came until on Veteran's day, unscheduled, at 7:40am I answered constant banging and ringing of our doorbell.
When COVID first came about and the state was shutting down, we received notices about how they expect rent paid in full and on time.no direction of resources. But that's nothing to how they treated the poor residents who were severely impacted by Ida. No communication, they failed to evacuate apartments when the gas and electrical boxes were compromised, they posted notices on people's doors that their belongings were going to be removed with very little care at all. We also had to be evacuated the day before Christmas Eve last year due to a gas leak and did not receive any credits towards rent Lee mas

Roaches and ants. You will be battling even if your home is immaculate. Not enough parking especially in the winter time.

There is no vent above the oven or fan in the bathroom which is odd because that causes mold.

My family and I have been here two years almost three.. If you think your moving to a quite nice apartment complex you are wrong. Lots go on especially on Mercer street; people wielding guns, drug dealers and murders living under families. And the icing of it all is they say you can transfer for safety and etc and tell you once thing of information but then slap you with a bill that is uncalled for! They don’t care about your safety or anything just money; so again if you want to move we’re... crime and stuff doesn’t happen or you see cop cars constantly Brookside that the place. The other complaint is the condition some apartments are in when you move in for the price.. is terrible not worth the money they charge!! Also they are terrible at snow removal that we had to email the mayor of town in order to get dug out durning the huge snow storms; again think twice before moving in! Lee mas