19/9/25
Verified Renter
I am extremely dissatisfied with the communication on behalf of the office staff and the apartment agents . We are constantly told that the amenities such as the pool and gym are under construction or being serviced so they are unavailable. The pool was the main reason I chose this apartment complex out of all the sites I toured, however we were not able to enjoy the pool this summer as the hours were extremely scarce being open only a few days this summer. In addition, there are signs... everywhere that state the pool is open 24/7 however staff were locking out residents at 6pm although we were not aware of the schedule prior . 6 pm is when the sun goes down and is when we can hop in. The gym is another example of extremely limited hours . For example, the schedule was 10am -6pm. Since we live in a city where some of us work evening , graveyard or early morning shifts , there wasn’t an opportunity to get an early workout or late workout . This is extremely misleading & frustrating.
Reseña de Apartments.com
Administrador de la propiedad en Collage Apartment Homes respondió a esta revisión
Thank you for bringing your concerns to our attention. We pride ourselves on having amazing amenities for our residents to enjoy. We regret that the pool hasn’t lived up to your expectations, and would like to get more info from you so that we can... address this immediately. The gym is open 24/7. Please contact us if you have any additional concerns. Thank you.
