The Sanctuary

Where can i even start . Well first they moved into a unit that wasn't ready yet, the heater wasnt working , the door to the laundry door was jammed into the door not screwed proper , IT WAS ROACH INFESTED ! then moved me into another unit , that had mildew growing in my bathroom . they going to tell me i need to keep my ceiling every week , never in my life i heard you need to clean your ceilings every week so you don't get dark black specs . Then maintenance left their spare key to my unit in... the front door lock after an inspection . They forgot to lock up and take the key with them . So they left my unit available to the public . Then they allow some teenagers to vandalize my home , didn't put another gate over the wall to minimize the traffic . They don't care about their residents . Avoid moving here, they have change management 3 times . That says a lot about them . The employee turnover rate is high , even their management . Lee mas

I moved into this complex last year in 2019 and I’m sad to say I’ll be moving out of this dope complex in 3 months. Me and my fiancé were greeted by a woman named Dalva, who’s got a great personality and didn’t give us the “business only, buy or get out” type of vibe. She was most definitely a family friendly type of lady, and we’re glad we got to meet her. As for the apartment we live in: a 2 bedroom 2 bath, the price on this is perfect for our income, and my favorite part is the way the inside... is layed out. It’s not all crammed into one room. Actually feels like we have a house in here. Also, it’s pet friendly (which is why we have the extra room). The gym just got renovated and I go just about every single day, it’s got so much equipment that it actually surprised me since a lot of properties don’t focus on their gyms. That was a big deciding factor. Lastly, the other tenants here that we’ve met are pretty cool, we made a lot of close friends since we’ve moved here just from going to the gym, walking our dog, and taking a dip in the pool. My fiancé and I would highly recommend at the least going in and having a talk with the employees who work here, because their customer service is 10/10. Like I’ve said it’s unfortunate we’ll be leaving, because ever since this new manager Melisa has started working here, I have been seeing a lot of work getting done around this complex with the painting, renovation of the clubhouse and gym, and probably more which is great but to bad since we’ll be moving out to another state for work. Anyways, sorry for the lengthy review. Definitely take The Sanctuary down as a must see or must live apartment complex. Lee mas

No One Answers The Phone. Take it from a 5 yr tenant management is difficult. Maintenance is a hassle. Many fees, limited service. I strongly suggest exploring other options for the best interest of YOUR Family.

Does not answer the phone causing you to have to go down there, whole 12 months was a horrible experience, apartment was so disgusting when moving in. Was such a nightmare experience

Bug infested, take weeks to get to work orders, LITERALLY never return calls and will send you to collections after you move out for a bill they did not send you.