Sierra Vista Apartments

Sierra Vista Apartments is an absolute dump. They advertise as if they are luxury living however they are far from it. The staff turnover is extremely high so you never know who you will speak with from one day to the next. The “smart technology” is always going out, internet is always having issues and the smart locks only work sometime. The internet is included in the rent but nothing but issues since I moved in. Also, I had to rent a router to fix the internet issue and was never told it... would increase my rent by $10 a month. The gym is never cleaned and always dirty, you can visibly see thick layers of dust on the machines and light fixtures. The ice maker on the refrigerator works occasionally and the solution is for management to lend you a counter top ice maker. The stairwells to the apartments are extremely filthy and I was told they are pressure washed each summer, this has never happened since I lived here. Lastly, this has been the most ridiculous lease I have ever signed regarding move out expectations so if you do choose to live in this dump make sure you read the lease! Lee mas

They will have you submit an application only to take your money & throw it in the trash. Never again.

I lived there for about 2 years. Terrible experience from day one, but difficult to get out of the lease.

The common areas and stairwells are never cleaned, littered with cigarette butts and dog poop. The smart devices frequently stop working or run out of batteries. The internet (which you are charged $100 per month for) is often down or not running properly. Staff is poorly responsive to emails and work orders. It took 3 weeks for me to get my mailbox and key, and even then, throughout my... entire time there, boxes were lost or placed in the wrong boxes. I could go on and on, but I think you get the point.

I was incredibly disappointed in this “luxury” apartment complex. Lee mas

This place is terrible, they suck you in with pretty interiors of the apartments that are nice but that's where the good ends. Everything else is awful, the pool always has something wrong with it and management does not care to fix it. It is impossible to get anything in your apartment repaired and service requests will sit for months and office staff will do nothing to help and seem to know nothing about where maintenance is. No one here EVER picks up after their dogs it's disgusting and... managements fault for not properly vetting residents. The outer façade of the buildings were supposed to be getting redone but have been sitting for months and construction left trash everywhere and no one has bothered to clean up. Truly terrible. Lee mas

Corporate and management only care about getting you to sign on the dotted line and taking your money.

It seems like there is one issue after the next and it takes screaming and weeks of fighting to get things resolved, if they are even ever resolved. Just yesterday I had to put in 3 separate maintenance requests. We will see how long they take to get resolved.

With each issue there is just another excuse of why it isn't their fault. It took 4 months for them to rectify the package locker... system and get me in it. When I would call to inquire about when it would be fixed they had no clue and I didn't get the impression that anyone was actively trying to find a solution.

The icemaker on my fridge was broken for months. Again just a bunch of excuses and no communication unless I reached out to them.

The app for all of the Smart features in the apartment wasn't working, again just pushed off each time I complained and was told that isn't their department. The warped floorboards were scheduled to be replaced and then cancelled. No follow up until I made several calls.

There is zero communication from the office. The pool has been closed for the last two weeks. I found out because I went down to use it and it was empty and the gate was padlocked. If you complain about the amenities being closed, you will just be told that it isn't part of your rent. You can't have it both ways. If you sell the property by promoting the amenities, you can just tell residents too bad when they don't get to use them.

The current manager Carmen is incompetent and blames everyone else for issues. When in truth, it is her blame and treatment of employees that is causing all of the good ones to quit. The property looks like nobody cares about it with dog poop everywhere. The dog poop receptacles are often overflowing. The gym, which they claim in being sanitized daily for Covid, is always filthy. You have a 50/50 chance of there being paper towels in there to sanitize and clean the equipment off.

When I brought these concerns and others to Carmen, on more than one occasion, I was told to report my neighbors. How about you show that you care about the community and create a culture where the people who live there care about it too and want to take care of it? Install cameras to find out who isn't cleaning up after their dogs instead of putting it on the residents to report their neighbors.

Lee mas