Artistry Cincy Apartamentos

We signed a lease in April after touring the apartment complex, where the pool was highlighted as a key attraction. Two days before the lease started we received an email that the pool was undergoing repairs and would be open soon. It is now July 21, 2025, and I just received an email that they are not expecting the pool to open for the 2025 season. Requests for rent credits have been denied.

Further to this, the parking garage gate has been broken since I toured in April. I chose to park in a... nearby garage for this reason, but multiple tenants who do park at the apartment have had car break ins, their vehicles damaged, and there is almost constant towing since there is no gate to keep non-residents out of the garage.

If you’re looking for an apartment that is truly “luxury”, or at a bare minimum a safe place to leave your car, look elsewhere. I wish I had. Lee mas

This place is truly horrific and ran by a miserable property management company that neglects amenities and tenants. Please read the Google reviews to get a better idea of the issues but if you move here, you’re wasting your money and funding a terrible company.

I’ve lived here for 13 months, the amenities advertised for this property have been out of order for the majority of time I’ve been here. I’m writing this review in late June, and the pool STILL isn’t open with little to no updates from management and no set date to open. Additionally, the building has only had two working elevators for the last 3 MONTHS since the lower level garage flooded from the Ohio River rising back in April. The gates to the garage have always been out of order the entire... time I’ve lived here. Break-ins are a regular occurrence because of this. If one gate’s actually working, the rest aren’t. The internet service included with rent also never works. Want to change providers so you don’t have to go through the property? Well, you still have to pay for the provider they offer regardless. Despite none of these amenities ever working, nothing has been done to reduce the cost of rent. If you’re looking for an apartment downtown, look literally anywhere else but here. Lee mas

This place has the best location downtown, hands down. The office team is professional and always friendly, our events are great and most of my neighbors are cool. A small group is somewhat full of gossip but you have that everywhere. We’ve lived here 2 years and plan to renew.

I really wanted to like this place. The pros: amenities were nice (except when the pool was constantly crowded with non residents), maintenance staff is friendly and helpful and work quickly. The building is clean. For the rent they charge, the front desk staff/property manager is unresponsive. The garage gate was broken for months while still charging $140/month for parking. There was a millipede problem. Loud neighbors/no noise insulation. At move out, I turned my keys in about a week before... my lease was over, and felt it was weird when they did not do a move out inspection or had me sign anything. After no contact, I inquired about my security deposit and received a final bill. They had charged me prorated rent, claiming I did not move out in time (my lease was up on the 24th, I moved out on the 11th and turned my keys in on the 18th). I have emailed, called and left messages several times to get this corrected. Finally went in person to see what was going on. The front desk staff said they did see my emails regarding this and said that they had no proof I turned my keys in, so that is why they charged me. This would have been a good thing to respond to my numerous emails they confirmed they received and ignored, but I digress. I asked them to confirm my forwarding address (that I provided verbally when turning in my keys) and they did, so again, proof I did in fact talk to someone at move out. I pull up my move out video to confirm the day/time I turned my keys in, and they said they have to consult with the “powers that be” to get this corrected (mind you the manager was there and immediately went into her office the second she heard I had a problem) Have still yet to hear anything. Very unprofessional. If you pay for these "luxury" places, the management style should reflect that. You can find better for less. Lee mas