23/1/26
Proceed with Caution
Proceed with caution when applying here. I signed a lease based on what was advertised, only to be told the day before move-in that my unit was actually an ADA unit, which was not the floor plan I signed for.
What’s made this even more frustrating is the difficulty in getting my move-in costs and security deposit refunded. Communication has been poor, and despite being told the refunds were processed, I still haven’t received them.
I hope this serves as a heads-up for others to ask detailed... questions before signing.
Reseña de Apartments.com
Administrador de la propiedad en Gateway Lofts respondió a esta revisión
Thank you for sharing your concerns. We would like to note that the situation described occurred prior to Village Green’s management transition at Gateway Lofts. Since taking over, our team has not received any communication regarding a similar... concern, and we are committed to maintaining clear, responsive communication with both current and former residents. We understand how important accurate information and timely processing can be, and we encourage anyone with outstanding questions to contact our office directly at (614) 407-1458 or gwypropmgr@villagegreen.com so we can look into the matter further. Sincerely, The Gateway Lofts Management Team
