Gateway Lakes Apartamentos

I had a wonderful experience with this apartment community, and I want to especially highlight the exceptional customer service from She'Onna (Leasing agent).From my first visit, they were professional, knowledgeable, and genuinely helpful every step of the way. They made the entire leasing process smooth and stress-free, answering all my questions and ensuring I felt confident in my decision.

The community itself is very quiet and comfortable — exactly what I was looking for. It's clear that... the property is well-maintained, and it's a peaceful place to come home to. Whether you're working from home or just looking to relax, this is the perfect environment.

I highly recommend this apartment community to anyone looking for a pleasant, stress-free living experience with excellent service and a peaceful atmosphere! Lee mas

Constant water line breaks, trash outisde of garbage area. Parking is not monitored. I would go anywhere else. Not worth the hassle.

This place has been nothing but issues since I’ve moved here July 2022. The place was never throughly cleaned from the previous tenants, mold in the shower caulking, dirty toilets just to name a few. They take you on a tour of the model apartment meanwhile the area you actually live hasnt been maintained in years. Writing on stairs and siding. I’ve talked to mgmt several times and nothing has been addressed, just excuses. My advice is to tour your actual apartment area BEFORE agreeing to your... lease. Everything that glitters isn’t gold. Lee mas

This is the layout I'd been wanting since I moved to Ohio in 2014 and I'm so happy I made this decision. I love the apartment; they're old and it has several problems that I can have addressed or correct myself but it's my neighbour that has me considering taking my money elsewhere because he plays his music so loud my floor and walls vibrate, and Soundcloud can identify the tracks from the middle of the room.
It's a very friendly community and the tiny, tiny bit of contact I had with staff was... flawless. They try very hard to keep it nice, old as it is, and they do care about the people living here. I've met a few residents who lived here when the property was newer and only hear good things from them as well! Rent here! I do wish we could reserve the parking spots directly in front of the buildings for a monthly fee.

I think I'd give this place a solid 5 if the oven and refrigerator were new (and didn't leak), and my neighbour wouldn't play music so loud. One of my cabinet doors are installed backwards and I find that hilarious. I may inquire later whether I could buy my own kitchen appliances... Lee mas

Great maintenance whenever I call in a work order they are there soon after, always positive attitudes. The ladies in the office are also very helpful and positive.