Columbia Trails Apartamentos

Management is disorganized and lacks basic communication skills. On more than one occasion I have had my concerns brushed under the rug. When my kitchen faucet wouldn't turn on I was told well at least you still have water and was made to wait for over two months for them to come fix it. Overall the community is fine if you don't mind not having basic amenities or having to watch where you step because people don't pick up after their pets.

We moved in October of 2020. Within less than a year of living there, our vehicles were broken into more than 3 times in the gated, covered parking. We also rented a garage where we parked our brand new vehicle and locked it with a heavy duty lock. It was broken into and our vehicle was stolen.

They're supposed to be gated but the gate is only working maybe once a month. It's constantly broken and they refuse to fix it. They also have a sign that says "24 hour security surveillance" but I have... only seen security there to tow a car from the handicap space, not to actually keep the residents safe.

When I advised them of our vehicle being stolen and if they could check their "security cameras" I was told that they're too busy doing more important things and was never gotten back to.

Their pool is open about 1 day of the year because they're always "doing maintenance" so don't ever expect to be able to have a pool day but 1 day a year. ALL OF THE KIDS there will cuss you out and bully your children and physically harm them. Especially this pre-teen named Jade. Be careful, they will steal from you also.

Also, while living there - a 15 year old boy was shot and killed in the next building over from us. We were never talked to or offered to vacate early. There's constant gun shots in this apartment complex and the management just brushes it off.

Oh and the best part is, when you move out and leave minor wear and tear behind, they will charge you over thousands of dollars. Here are some examples of our move out charges:

7/20/2022 Full paint $875.00
7/20/2022 Shower resurface x2 $1,990.00
7/20/2022 Full carpet replacement $895.44
7/20/2022 Extra heavy clean $750.00
7/20/2022 Sheetrock repair behind washer $1,300.00

Not to mention, the sheetrock behind the washer was damaged FROM THE MAINTENACE MEN FLOODING OUR APARTMENT WHEN THEY REPLACED THE BROKEN WASHER!!

And a shower resurface?? All we did was shower and bathe in the showers. THERE WAS ABSOLUTELY NO DAMAGE DONE BY US!!!!!

FULL PAINT?? It's standard for apartments to re-paint the apartments after residents move out!!

STAY AWAY FROM THIS PLACE UNLESS YOU WANT AN $8000 BILL ON YOUR CREDIT SCORE. THEY ARE TRAINED IN RIPPING YOU OFF AND TRYING TO CHARGE YOU FOR THOUSANDS FOR PREPARING THE APARTMENT FOR THEIR NEXT RESIDENT Lee mas

Columbia Trails was a nice place to live. I have been a resident for several years and in the last year it has greatly gone downhill. First of all the grounds are filthy. There are rats that overrun the dumpster areas. There is dog poop literally everywhere. None of the residents pickup after their dogs and the groundskeepers are not cleaning it either. It is horrible. It was not like this four years ago. There was better management four years ago who enforced rules and fines people for not... picking up after their pets. The dog poop situation is so bad and unsafe for the health of other pets I am considering filing a housing complaint. As far as management goes, they are impossible to get a hold of. There is constantly new staffing and the office is regularly closed due to lack of staff. Emails go unreturned. Lee mas

Truck has been broken into 3 times and hit twice while on the property, all but one Instance I was parked inside the gates! Maintenance is not great. Office communication is bad. No accountability

This was my first apartment ever, and I had no idea what I was doing. They ended up taking our entire $600 deposit & unexpectedly charged us extra once we moved out. I made the mistake of not taking pictures before and after. I also called them asking if I could be present for the walkthrough; they didn’t answer, and I left a message. They never returned my call. If you decide to move here, I definitely recommend taking pictures, and be present for the walk through once you move out! Not a huge... deal but they also gave my assigned parking space away before the end of my lease. Lee mas