Chestnut Hall

Hello Jennifer, thank you for taking the time to leave your feedback. I apologize that you had a negative experience at our community. At the time of move out and per our lease, the home must be left in move-in-ready condition minus normal wear and... tear. Upon inspection of an apartment, after a resident moves out, charges are assessed and determined by the result of this inspection and appear in each resident’s final account statement. If damages need to be addressed, these charges will be deducted from their security deposit. At the time of move out damages are documented and photographed. We take all the necessary steps to rid our community of any rodent or pest issues, we encourage our residents to submit a service request for preventative pest treatments routinely. We encourage working with your community management team if any further questions arise about the above, but also welcome you to reach out to ICanHelp@AirCommunities.com. –Susan Lee mas

Hello. Thank you for sharing your feedback. You have presented feedback that we would like to address more directly but we are unable to locate your information in our records without your name. We would like to review maintenance records and the... move out report and charges. In Chestnut Hall’s lease agreement all additional charges or fees are provided. Please contact me at ICanHelp@aircommunities.com so we can assist further. We look forward to hearing from you. - Susan Lee mas

Hello. Thank you for providing your feedback. We request that if our residents feel they need a pest treatment that they submit a request for treatment as well as for any maintenance concerns in their resident portal. We would like to address your... experience here at Chestnut Hall more directly but we unfortunately unable to identify you without your name. Please feel free to reach out to me at ICanHelp@aircommunities.com so we can discuss further. -Susan Lee mas

Hello. Thank you for sharing your experience at Chestnut Hall. We appreciate the feedback you have provided. Our building is historic and was built in 1923 and served as the Penn Hotel. It was converted into apartments but the rooms were not plumbed... for dishwashers. Over the years we have redeveloped some of our apartments with dishwashers. In Chestnut Hall's lease agreement all additional charges or fees are provided. We understand that allocated monthly expenses may vary for everyone. As such, we are extremely mindful to disclose all charges and fees with customers prior to signing a lease agreement. We are transparent when a prospect is leasing that utilities will not be included with our base rent. Our maintenance team works hard to complete most service requests within a 24 to 48 hour time frame. If parts need to be ordered then completing the service can take longer. We do not offer a security guard at Chestnut Hall. We do have a concierge that will help residents where they can with their concerns. We would like to look into your concerns more specifically but we will need your contact information. Please reach out to ICanHelp@AirCommunities.com with this information. -Susan Lee mas

Hello,

We are sorry to hear you have not been happy with your experience. We work to resolve any issues as soon as possible. The hot water outage was repaired the same day it occurred. Fire alarms can be set off for a variety of reasons, and we work... to ensure no more alarms than necessary occur. We have on-site parking available for a fee, and on street parking is available to anyone with a permit from the city. Please note that getting a permit from the city, does require changing your official address to Chestnut Hall. There are fee free payment options on the resident portal. Please contract us if you would like help setting this up. There is a one-time setup fee for the package lockers, but there is not a reoccurring fee for picking up packages. In Chestnut Hall's lease agreement, all additional charges or fees are provided. We understand that allocated monthly expenses may vary for everyone. We would be happy to review these with you at any time. We want to address your experience directly but we need to identify you. Please contact me at ICanHelp@aircommunities.com so we can assist further. We look forward to hearing from you! Thank you. - Susan Lee mas