Rossview Heights Townhomes

0 stars if i could. just do yourself a favor - and the property a favor & dont move here. it is MICE and MOLD infested- outlets arent even attached my dryer outlet was a bunch of wires cut off on the ends- shower wasnt working for 2 weeks when we first moved in. they even left an entire bag of wet paint all over the brand new carpet they put down because the bag had a hole in it - THEN CHARGED US 600 DOLLARS TO REPLACE THE CARPET/ when we even rented a carpet cleaner and paid to have it clean-... plus 25 dollars for some blinds which they didn't even put on the bill. so I didn't even know I was paying for it about it until i called. i dont even know how there are any good reviews for this place.- Lee mas

TL,DR: Poorly maintained, bad management, overpriced for what it is.

I moved here 11 months ago, and am moving out. Much of my leasing process was overly-confused and mangled. I was assured that my particular apartment would have guaranteed parking for 2 vehicles. I specifically inquired about this because I have a work vehicle. The leasing agent specifically told me an apartment number to apply for and said it had the spot in the garage, as well as a driveway. This was not true. There were a... number of hidden fees upon signing the lease. Due to the nature of the time period in which I had to move to start my new job, there wasn't much option to continue looking by the time this property management team contacted me to let me know of the blunders. Otherwise I wouldn't have continued on with the process. This is the most expensive property I've ever rented. The electric bill is $220/month more than my previous residence. As a certified HVAC technician, I've assessed that this is most likely due to their poorly maintained AC unit, which cannot maintain the apartment below 74°F on the first floor, and close to 80°F on the second floor when the outdoor temp is 85°F or higher. I put in a service request in for the AC and no one has been to fix it, though I did have a phone call with a maintenance tech who applied doubt to my assessment and said he would look into it. He has not. When I moved in, my back door did not lock or latch, and was keyed differently than the rest of the house. I submitted a service request and a latch plate was installed. When I said about the door being keyed differently and that I did not have a key to the door, the maintenance tech explained that they were old properties and sometimes not all the keys are returned. He said it's unlikely to have them keyed the same. I ended up replacing it myself. The handle broke off of my kitchen faucet the first day I moved in, and the spout actually has holes in it that leak. bathroom sink trap is literally taped together. They’ve painted the bathroom tile with wall paint, so the whole bathroom is peeling in sheets. The walks and steps are not maintained in the winter. Other tenants complain about recurring roof leaks causing damage to their personal property. One of the tenants asked me if I could fix her heat for her after she was 4 days without in 20°F weather (Maintenance only provided her with small space heaters). Lee mas

They worst place in the world. They don't let you know when they are doing anything. It will take then 4 months to fix something. Overpriced. Trashcan.

We have lived here for 2 years and I would not recommend these apartments to my worst enemy. The office staff is nonexistent, they constantly lie, the maintenance people never show up when requests are made. I have a small baby and we have a serious mold problem. They have ignored every single one of our maintenance requests! It is ridiculous! Our tub is chipping away by the day. Of course they ignored that request too. This place is a dump! If you stay on the back side... just don’t! You have... to have a flashlight to walk to and from your car after dark, as the outside lights never have working lightbulbs in them. The doors are torn down and sitting outside the suites. We’ve had deer, DEER!!! In our suite. Imagine opening your door and meeting a deer face to face. They do not cut the grass either. Weeds and grass are as tall as the stairwell and it’s annoying to walk through on the way to the car. Do not move here. Seriously, things will go wrong and maintenance will not show up and if they do it will be after calling the office multiple times. The office staff are at the Cascades. They can’t even be bothered to be here. Go spend a little more and get a nicer place to live!! Lee mas

This has been my worst experience as a renter. Management will not address issues with neighbors even if the other party is repeatedly violating the lease. Overall, there is also such a huge turnover in management too. Even if there is one person in the leasing office that's helpful, they quickly leave and find a better job. The maintenance and cleanliness of the community, in general, is awful. There is dog crap everywhere, huge structural problems in the townhomes will go unfixed for months,... and people use the outside common areas as their own personal dump. In my townhome, there was a huge hole in our drywall for over 3 months. The only reason why it was fixed was because I wrote a negative review of Governor's Ridge and said I'd delete the said review if my wall was fixed. Our bathtub has been damaged for over 1.5 years and has yet to be fixed as well. We've given up on that happening. Do not move here. You'll be paying way too much for such a horrible community. Lee mas