20/10/22
Do not rent here.
Do not rent here. Management is unprofessional and awful. Lived there for a year and had constant problems with needing things to be fixed and no one showing up or calling us back. Only have an answering service so you can’t get ahold of anyone. Townhouses have to pay for their own water and trash removal. Had mold in our dishwasher and instead of fixing it, they tried saying that it was our fault because maintenance lied and said we “dismantled” it. Kicked us out because we continued to ask... them to fix it and the rusty water. Tried gaslighting us on every issue. We withheld rent because of all this so they harassed us to leave via text and didn’t have the decency to pick up the phone or discuss the issues with us. When we moved out, they didn’t care about the mold just that the dishwasher worked. Tried charging a cleaning fee even though the carpets were filthy when we moved in. Giving one star because, after disputing, they removed the cleaning fee. Our neighbors moved out within months of moving in because of similar issues. Others have said the same thing. We loved the apartment but not worth dealing with people that have no humanity. If you do rent here, be sure to have an attorney read the lease before signing.
Reseña de Apartments.com
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Administrador de la propiedad en Lofts & Townhomes @ International Apartments respondió a esta revisión
Sorry to hear these renters had a bad experience at this property. Rest assured our quality control department thoroughly reviewed all comments and issues with their living unit. We have been a quality housing provider for nearly 48 years. We... manage and operate hundreds of units throughout the New England area and provide well maintained, clean, high quality apartments and townhomes.
These renters without notice, permission, or cause did completely dismantle the dishwasher without any consent or permit from the Town. In fact, the Town official contacted these renters about this matter and confirmed that the renter dismantled the appliance without a permit. The dishwasher was white and worked perfectly fine during their occupancy and the renters confirmed in writing it worked fine when they moved in. The other appliances in the unit were all new stainless steel appliances. It appears they did not like the white appliance so they created a fiction that the dishwasher had mold in it. Once they complained, our team quickly inspected the dishwasher no mold was found and nothing was wrong with it.
They were dissatisfied with our initial response so they without permission dismantled the appliance and made another complaint. Upon follow up inspection of the dishwasher we discovered it was completely taken apart and unusable due to their actions not ours. The inspectors examined the kitchen unit NO MOLD was found by anyone.
We completely respect our renters rights, comfort, and any issues they have. Customer service is of great importance to us and we quickly and immediately address all issues as fast as possible and in the most professional manner possible. We do expect a renter to not tamper with any of the appliances as they could injure themselves, or massive damage to the property.
Also, the neighboring tenant they spoke of in their review actually broke their lease after a short stay because they opted to buy a house. We negotiated a written termination with this renter so they could buy a house and support their family properly. So the dissatisfied renters are twisting the truth and simply attempting to interfere with and disrupt our business because they damaged the property.