26/11/25
the reserve
I definitely do not recommend these apartments to anyone, to start with the maintenance was horrible it would take them like 3 weeks to 4 weeks to come out and fix the issue, then whenever I moved out I gave them the keys for the apartment and now they are trying to say that they never received the keys and are trying to make me pay over 3 grand to the apartments because “ they never received a key “ I have tried to talk to the people in the office and they told me I would have to go to... corporate so I did and when I call there number they never answer so now I am stuck with debt they have put on me ,also the apartments have a weird a smell to them , there was big hole behind the hot water heater that they never fix the whole time I lived there , 0 out of 10 stars for me , don’t get screwed over by them .
Reseña de Apartments.com
Administrador de la propiedad en The Reserve respondió a esta revisión
Thank you for sharing your experience. We are sorry to hear about your concerns and understand how frustrating this situation feels. We take matters like maintenance timelines, move out procedures, and final account balances seriously, and we would... like the opportunity to review your file in detail to ensure everything was handled correctly.
Key returns, move out documentation, and charges are carefully tracked, and we want to make sure there has not been any miscommunication. We encourage you to contact the office directly or stop by so the team can review your account and discuss next steps. If additional documentation is needed, we are happy to walk through that process with you.
We appreciate your feedback, as it helps us identify areas where we can improve communication and follow up.
Thank you,
The Reserve at Anderson Team
