2/6/25
This Property Is Not Worth The Price
If you love to make noise and be a general nuisance to your neighbors, then this is the apartment for you! You will be able to stomp, run, build furniture, and scream at all hours of the night! All management will do is say that those noises are just "everyday noise".
We have dealt with inconsiderate neighbors for the past 7 months and have received no help from management. The constant banging and running upstairs has disrupted our sleep, it makes our photos rattle on the walls, and overall... prevents us from relaxing.
After taking this issue to property management, they failed to respond for three weeks. That response was nothing more than them throwing their arms up and declaring there is nothing they can do. Despite their being in a clause in the lease that tenants are not allowed to disrupt the quality of life of others, our issues were dismissed.
I brought this up in person with management after we received our delayed response. It was admitted that what is considered to be a nuisance or excessive is subjective and very difficult to actually enforce. To go further, we had to provide audio/video evidence that we were experiencing what we claimed. However, regular iPhone recordings were not effective at capturing these issues, except for the overly egregious noises. You'd basically need professional equipment to provide anything that would get our concerns taken seriously. I left that meeting with an explicit request to receive a timely update on the matter. Three weeks later I was contacted about a separate question I had about the change in payment options. When I reminded them about not receiving any updates, I got a quiet "I'm sorry". That was over three months ago and there has been no real change.
Overall, the few little things that aren't really "luxury" can be over looked except for the major issue mentioned above. There has been a light fixture hanging off the exterior of building 10 for almost as long as we have lived at this property. We pay for amenities such as community grills, but good luck finding one that has gas or works outside the two at the pool area. The bathroom tile is just painted over and easily chips. The base panel by the dish washer is just there. It's not nailed or secured in any way. The new resident/payment portal put into use is nothing more than a hub of advertisements. There is no more real substance to it than the previous portal.
This property is not worth the price!
Reseña de Apartments.com
Administrador de la propiedad en The Avenues at Verdier Pointe respondió a esta revisión
Thank you for taking the time to share your experience with us. We're genuinely sorry to hear that your time at our community has been frustrating and that we've fallen short of your expectations. We understand how disruptive noise disturbances can... be, especially when they affect your ability to relax and feel at home.
Please know that we take all resident concerns seriously, and it's never our intention to make anyone feel unheard or unsupported. We apologize for the delays in communication and any impression that your concerns were not taken seriously.
Regarding the maintenance issues you mentioned—such as the light fixture and the grills—we sincerely appreciate you bringing them to our attention. We're committed to improving the living experience here and will make sure our team is aware so they can take appropriate steps.
We’d love the opportunity to speak with you again to see what we can do to make things right, even at this stage. Please don’t hesitate to reach out directly to the leasing office or email us at theavenues@greystar.com.
