10/3/25
avoid
February 21: The parking lots were covered by at least an inch of ice for three weeks. Snow removal began two days later accompanied by 60 degree temperatures. Weather forecasts are readily available. The building construction is horrible. The walls are drafty. Cold air flows from interior electrical outlets shared by exterior walls - same goes for the Club House. Floors near exterior walls are freezing. I can hear my neighbor's furnace run as well as their conversations. The furnace filter is a... non-standard size. So, if you have specific allergenic requirements beyond the rating of the cheap dust filters provided, you're out of luck. You won't find the size you need at Walmart or Lowes. Closing cabinet doors is very noisy because door panel inserts rattle. Sound deadening is nonexistent. Some electrical outlets were located too close to surrounding structures like counter tops and wall corners, so the covers were cut short and the edges filled with caulking - very low class. Apartment lighting (LED) is too dim. The bathroom has one LED light above the sink and it's not bright enough. No closets, laundry room, furnace/water heater room have lights. There is an underlying sense of cheapness.I was rarely in the club house or pool and would have prefered to save the money spent on heating, cooling and lighting them. The exercise room is nice and well equipped, but I wasn't home enough to enjoy it. Some amenities have yet to be built. This property is better suited toward a younger, louder, less-considerate crowd. If you're looking for a quiet, relaxed atmosphere, this isn't it. Make absolutely sure you are aware of the length of the lease. The rental payment is only accepted online. The office won't accept checks, cash or money orders. Rent is due the first of the month - no earlier regardless of holidays and weekends. There is no grace period. I opted for auto pay to avoid any late fees. The rent is loaded with undefined fees. There is the option to pay biweekly, but that means twice the fees. Watch out for the fees! The billing company is incompetent and was a constant source of irritation. If you need Emergency Maintenance, response comes from Sioux Falls, SD ... 347 miles away !! Again - watch out for all the fees!
Reseña de Apartments.com
Administrador de la propiedad en The Altitude Villas respondió a esta revisión
Thank you for taking the time to share your experience. We’re sorry to hear that aspects of your stay did not meet your expectations, and we’d like to provide a few clarifications for the benefit of current and future residents.
Snow and ice removal... is a priority for our team, and we monitor conditions closely to ensure prompt and safe service. In the situation referenced, snow removal began shortly after the storm and was followed by warm temperatures that significantly helped with melting.
Our community was built to current building codes and energy standards, but we understand that individual comfort preferences vary. We encourage residents to report any issues so we can address them directly — especially concerns related to temperature, lighting, or sound insulation.
Regarding payments, we do in fact accept checks, money orders, ACH payments, credit card payments, debit card payments, and we partner with Flex to provide residents with the option to split rent into more manageable payments. All fees are disclosed clearly during the leasing process and are also available for review on our website.
Emergency maintenance is available 24/7. While our dispatch center is based in Sioux Falls, we have a technician in the local area who respond quickly to any urgent issues.
We appreciate your feedback and are always working to improve the resident experience. If you’d like to discuss your concerns further, we’d be happy to speak with you directly.
-The Altitude Team