Roxbury

I moved in last year and I have maintenance requests still not resolved from several months ago. I don’t have a working A/C and there is a leak in my apartment. I’ve contacted staff many
times without a resolution.

Unfortunately I would not recommend the Roxbury Apartments. I was moved into a unit with an a/c not working properly. It reached up to 86 degrees and it took over a month before maintenance even came by. They've done a quick fix and when I cook the temperature still rises to 80. The women in the office are the most nonchalant women I've ever dealt with. I absolutely would not recommend these apartments.

Unfortunately I can not recommend moving here under any circumstances. While the property and location itself are nice, the maintenance and management is abysmal. When we moved in they were not ready for us despite having 4 weeks notice of our move in date, still had the builder locks on the doors, and we did not have a refrigerator in the apartment at all. While they did fix those in the first week it took another 4 weeks for them to fix our A/C issues, and we are now going on 50+ days and... they still have not addressed our other move in complaints. Despite this the property manager refuses to compromise on our lease, still charging us full price despite not being able to fulfill their requirements of adequate maintenance.

It is unfortunate that these problems plague what would otherwise be a great apartment community, but as of speaking with management today I was told that over 30 other units don't have working A/C and they still have no reasonable timeline before they can address our original move in complaints. They have no ability to maintain the property and will not carry out repairs unless absolutely necessary. They will instead make promises they cannot keep and then blame everything on having abnormal circumstances at the moment, but at this point the abnormal circumstances have been ongoing for over 2 months... Lee mas

Wanted to see a model home stated “they didn’t have a model home”. Lady at the front was rude and had a nasty attitude. Don’t make anyone feel unwelcome. You don’t get future residents like that!

water leak is terrible water has been leaking for a month still not fixed. Nats are everywhere due to the water leak, a nat was in my bread and cereal boxes ??. hidden fees are another issue it’s about a 50 extra fee added to the rent