Haven at the Gulch

I’ve had an ongoing nightmare experience at my apartment in the Gulch, one of the most expensive areas in Nashville, and it’s been a complete failure in terms of maintenance and pest control.

It started in October when our washing machine broke. It took six maintenance visits over a month before they finally replaced it. On the same day it was replaced, a mouse ran out of the closet, which we suspect came in during the replacement process.

Over the next month, we heard noises in the closet but... couldn’t find the source. When we went on Christmas break, we submitted a maintenance request for pest control (an option in their portal). When we returned, our apartment door was unlocked and lights were left on, likely by maintenance. Nothing was stolen, but the issue was never resolved.

In January, we finally discovered the mice. Hundreds of dollars worth of items in our closet were ruined—chewed through, covered in droppings, and stained with urine. We had to throw everything out and spent an entire weekend cleaning and sanitizing the apartment ourselves. We also spent over $100 on traps, poison, and storage bins to address the infestation ourselves.

Despite multiple requests and follow-ups, pest control hadn’t been contacted by maintenance until we escalated the issue again this week. The lack of urgency, professionalism, and accountability from the apartment staff has been shocking.

We are still dealing with this issue and are now asking for reimbursement for the money we’ve spent trying to resolve a problem the complex has neglected. Living here has been a nightmare, and I would never recommend this apartment to anyone. For the price we pay, the service is completely unacceptable. Lee mas