Verandahs at Cliffside Apartamentos

Wish I could give them less than 1.

The apartment is old, need new maintenance every week and worst part is when you call them for maintenance they take more than a week to fix it. They never open their pool, its almost end of the summer and they’re still fixing it or whatever. They opened indoor once and closed that too. When you live here, be ready for the excuses they make. Been 10 months, they’ve never done pest control. Deciding to live in this apartment is the decision I regret the most.... Few employees are rude when you ask them about maintenance or any other general question. But most importantly, its been really hard to live here. Lee mas

RATS RATS RATS EVERYWHERE!!! Yep that's the title for this review. So I'll give you a run down of why you should avoid these apartments if you can. A few months ago I noticed every time I would turn my air on or start up my shower I would hear a banging noise from inside my walls. I simply assumed these were either my neighbors showering at the same time as me or just some old pipes since the buildings are quite old. Boy was I completely WRONG. Fast forward to last week which was 9/12/2023. I... noticed some bread I had bought that was on top of my fridge had been moved from the front of my fridge to the very back corner of my fridge. Yet I still paid this no mind. The next few days I would hear my cereal boxes on top of the fridge shake all through the night. Once again I assumed that it was the air from the vents shaking the boxes since they were half eaten and wouldn't take much to blow over these boxes. On 9/15/2023 I walked in the kitchen to make me a sandwich and that's when I noticed my bread had a huge hole in the bag and majority of the bread had been eaten by some type of rodent. I called the office about this problem the exact same day and they told me there wasn't any room on the schedule for pest control but if they could squeeze me in they would. Today is 9/18/2023 2:32 am exactly. I'm sitting in my living room watching tv with the lights off in the kitchen. All of a sudden I hear cereal boxes moving once again. I turn around and I could see little rats coming from behind my fridge swinging from cabinets. I quickly turn the lights on and they scatter behind the fridge. I knock over the cereal boxes off the fridge only to hear a rat eating my cereal and moving frantically throughout the box. I can literally hear them crawling through my walls now. I WOULD NOT RECOMMEND moving here. Maintenance and pest control don't do their jobs. The property isn't being kept up. The valet trash people never pick up your trash in time which could be the reason for the rats. Save your money and time and please look elsewhere. I am no longer at peace in my own apartment knowing that I have to worry about a rat invading my space while I'm cooking or falling into my milk when I pour my cereal. Lee mas

Desperately needs new mgmt/ownership. Consider this a place with no amenities. I live here now. No one cleans the property, both pools are closed, gym has half that equipment, there's no firepit or anything else, and maintenance is horrible. The valet trash doesn't even pick up trash. Save yourself time/money and go elsewhere.

The AC units are old, not to mention that the buildings are too, so the AC will not cool it down in the summer no matter what- even after maintenance services the AC unit! I have talked to several neighbors, and this is an issue in every unit, and leads to insane electric bills. Also, the gate works but isn’t on because people apparently don’t know how to use their key fobs- that is what I was told. If we are paying for the gate amenity we should be able to use it. Also, sprinklers don’t work in... many areas. Grass will look like hay in the summer, and get dusty. Look somewhere else. Staff is nice, but that’s the only thing good about this place. Lee mas

I’ve been living here 2 years no big issues until today. I walked outside this morning to get in my car and noticed it wasn’t in the parking lot. I didn’t think anyone stole it because there’s nicer cars in the parking lot than mine. I tried to log on my parking app and it said I had to be a resident. So I knew it must’ve been accidentally towed.

I go to the leasing office and explain to them the issue and that I’ve been here two years with no problem and they ask me if I maybe accidentally... deleted my vehicle or if I even registered it on the app. I told them, I’ve been here two years of course my car is registered and I’m smart enough to not delete it.

After 10 mins of them trying to figure out what happened they told me it was accidentally deleted by one of the workers there on March 18. Someone was supposed to delete another resident out of the system but they accidentally deleted me. Thankfully the did get in contact with the towing company so I didn’t have to pay to get it out but they offered no other compensation beyond that for their mistake.

So now I have to take off work AGAIN, to go to my doctors appointment that I had to reschedule a week later, I had to spend money on a Lyft to go pick up my car in Fort Worth, and the time that I wasted dealing with their mistake and they can’t even give at least $50 off next months rent.

Sorry but my time is valuable and they could’ve done more for the inconvenience, after all it was their mistake. Lee mas