Villages 3Eighty Townhomes

After living at these apartments for 15 months, we could not wait to get out of there. We had problem after problem the whole time we lived there, immediately after moving in. The bug issue at these apartments is ridiculous. We dealt with ants crawling into our apartment through cracks in the floor boards (literally coming right through the floor in our closet and living room), roaches, and gnats regularly, despite being clean and requesting pest control services multiple times. Their pest... control was pretty useless.They don't treat their grounds at all, so we also were constantly stepping in ant hills or getting fire ants off of our dog. Other than bugs, the first issue was rain getting into our windows and through the back door; it took multiple requests to get this fixed. It caused damage that they then blamed us for at move out.

There is also NO parking at all. Nobody uses their garages and the apartments tow vehicles nonstop. They allow people to do business out of their apartments, so we literally had to deal with people parking in our drive way on occasion. They towed my husband's work truck without any warning, and we had to pay nearly $300 to get it back.They also charges us a bogus water fee of $300 when we moved out and a threat to send us to collections for it.. Makes absolutely no sense. They're just trying to swindle people out of their money.

The worst part was that the walls and ceilings are PAPER THIN. Our neighbors were so loud, and we could hear them like they were in our room. We asked multiple staff members multiple times to do something about how unreasonably loud our neighbors were, and they completely ignored every request. I feel so sorry for whoever ends up moving in our old apartment. Living their greatly diminished our quality of life.

They call themselves a gated community, but the gates never work. They'll send 10 automated emails a week, but it is nearly impossible to get ahold of anyone at the office ever. They're constantly closing early, and they never answer the phone. I can't tell if they are understaffed, incompetent, or just don't care. If all of that isn't enough, the location is also terrible. You will be regretting living off of 380 immediately. Lee mas

UPDATE: Their team still has refused to fix the situation properly & told us this morning (3/5) that we can move out if we do not like that they're incapable of fixing the A/C in our unit.
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Our air conditioner has barely worked the entire time we have lived here. We make regular reports since they refuse to address the issue correctly... they show up bandage it and weeks later it... quits on us again. It is an endless cycle.

Now they're basically advising us that it isn't their problem because it isn't hot outside. I would strongly advise avoiding this community, and the W3 communities as a whole if they allow such poor management. Lee mas

Stay far away from this property! Save your hard earned money and take your business elsewhere to a company who cares about their residents. Once they get you to sign their lease you’re screwed! Save yourself before it’s too late!!!

I could go on and on why you shouldn’t lease here but I’ll save my breathe and your time and keep it simple. Go elsewhere!!!!