Landmark at Barton Creek

DO NOT MOVE HERE!!! I would give this place ZERO STARS if I could. Not only did my air go out FIVE times in the MIDDLE OF THE SUMMER, but I also experienced the WORST customer service in my life. I documented everything and ended up getting to FOUR PAGES of issues. Below are the main points:

1. As I said, my air conditioning went out FIVE TIMES in the middle of the summer. Often it took DAYS to fix.

2. Issues with my payment portal - I set everything up in the portal, including my payment... information, and enrolled in automatic payment before I even got the keys to my apartment. About a month later, I looked at my portal and noticed that rent had never been paid, I had numerous late fees, and my account was now locked. I got NO WARNING about this. The leasing office told me to get a money order, and then they told me they did not accept money orders. 3 months later, my account was still locked. This time though, I had Covid, and we were at the peak of the pandemic. I called the office 6 DAYS IN A ROW, LEFT MESSAGES AND EMAILS, AND NO ONE RESPONDED BACK. I finally got ahold of someone, and her response was, "well, next time, just come in the office in person instead of calling" I HAD COVID!!!

3. The lack of customer service was truly astonishing. I wasted so much time calling and emailing 5-6 days in a row and getting no response. I finally got ahold of the manager and presented my 4-page document of issues since I had moved in. She said they could potentially give me a Visa gift card. She just needed approval from her manager. I waited MONTHS for this. I followed up SEVEN TIMES on this (sometimes in person) and heard nothing but excuses. On my 8th time following up, I found out a new management company had taken over, and the people I had talked to before were no longer there. The new leasing manager said she couldn't do anything because I was moving out. So basically, what happened is that the old leasing manager was stalling, knowing good and well that she was about to be moved to another property, and the new management company just said not my problem.

In the middle of all my issues, they raised my rent by $300/month at my renewal, and I moved out. This property should be ASHAMED of how they treated their tenants. Unbelievable. Lee mas

I never write reviews, but you deserve to know what you’re getting into. Although the amenities and location are nice, I would never recommend Landmark to someone. The staff is so dysfunctional. They never sent us a new lease so we lived there for four months without them even knowing that we didn't have a lease. I had to contact a lawyer just to get the staff to answer our emails. The propane tanks are always empty in the grills, and the cornhole bags are falling apart. We weren’t able to use... the dog bath for months and months. The gates also break regularly. When we did move out, they double charged us for multiple items. I contacted them months ago about overcharging us and they acknowledged that they did, but I have yet to see a refund. They owe us hundreds of dollars. Just save yourself months of stress and live somewhere else. Lee mas

Many thanks to Kayla and Karli for their services!

This apartment complex is great so far. I will write another review after our lease ends and keep this review updated as we may renew our lease our move-out depending on the experience.

I’ve lived here since STYL acquired this property and have only great things to say. The recently renovated outside community area is absolutely fantastic. The maintenance crew is awesome!

My only complaint is the trash pick-up service we are required to pay. The trash pickup company that has partnered with... the property doesn’t even pick up all the trash we leave outside for them to pick up. For this reason, I give it 4 stars out of 5. If we were allowed to opt out of this service that would make a world of difference. Lee mas

God awful apartment apartment. Horrible management. Get ready to tool and nail to get any sort of help with your apt. Our A/C broke multiple times, including flooding our apartment and causing mold buildups that they refused to fix. I shouldn’t be told I’ll have to hire the someone to fix it, when you can visibly see it building up on the vents.

Stay away, stay away, stay away. They’re bad enough that greystar sold them off to someone else, if that tells you anything.