Spanish Trails

Maintenance and Management did not address my concerns even though they closed out my ticket recent concern on 3/28/24 on the apartment portal. Concern was about the roach problem that I am experiencing that is very unsanitary. Even this evening after the apparent address of my concerns I've had to spray/step on 14 roaches that vary in sizes. I've been complaining since 2/15/24. Even though I pay a pest control monthly fee, my apt has not been tended to or addressed about this concern. My apt... has not been sprayed since September 2023. Roaches crawl on me while I'm sitting watching TV, working my telework job at my work desk and even when I am using the restroom, meaning on the toilet. They know my concerns and details but still no response at all to me even though I am available. I am not a happy resident, and have been looking into contacting City of Austin apt code dept. I have been a resident of this apt complex for 14 yrs and this issue has never been this bad. No communication or resolvent. Lee mas