The Baxter at Westwood Apartamentos

DO. NOT. MOVE. HERE. UNDER. ANY. CIRCUMSTANCE.
My 3 year old son and his mom have been fighting back and forth with this mismanaged leasing office for almost 2 years now regarding a SEVERE black mold issue. The entire ventilation system is infested with harmful/toxic black mold and their idea of “fixing it” is to hire a “Flooring company”??? to come out and spray the air ducts with what appears to be a can of Lysol. Said “company” then goes on to leave a disgusting mess throughout the apartment... with zero care to clean. Witnessed through an interior Ring camera. The office manager constantly gaslights and undermines the issue at hand. THIS IS A SEVERE HEALTH HAZARD THAT IS NOT BEING TAKEN CARE OF APPROPRIATELY. Lee mas

Maintenance never fixes anything. In some cases they just make it worse. Everyone in our building suffers from poor HVAC units. Some have eaten the cost of terminating early just to save their dogs from heat exhaustion. Examination of the HVAC condensers show that most are 20+ years old and well out of their serviceable life. Had my refrigerator seal (fixed) and now it seals even worse. spend anywhere from $200-300/month just to keep my apartment around 80 degrees. If I am lucky. I've never once... called the office and had them answer the phone.

Lease is pretty iron clad and they want 60 days notice to terminate plus around $5,000 just to leave early. You'll see people come and go plenty as they realize it is a horrible place to live. Should have never renewed my lease but Didn't have the time or resources to devote to moving at the time. Upon looking now I can see plenty of other places surrounding that are cheaper with better conditions. Lee mas

I would leave less stars if I could. The Baxter at Westwood is horrible. The front desk is clueless as well as maintenance. Took 2 months to even address health and safety issues, such as a non-draining bathtub, no fire extinguisher, etc. This was all documented upon move in, then ignored. There are still things that are not fixed. An apartment should be inspected and move in ready. At the very least, these things should be disclosed upon signing, and a plan to remedy in place. I lived two... months without being able to shower. Not to mention the list of other violations this complex is breach of. Two months without an accessible fire extinguisher is a huge violation, and has been documented with pictures/ video with corresponding Metadata. Do better. Like a lot better.... Lee mas

I had a heavy ottoman delivered to the office. I intended to use a hand truck to bring it to my apartment. Without a beat, the manager offered the option of letting the maintenance guys deliver it directly to me. This management team has always been very accommodating!!

Although the apartments are small in square footage, the layouts paired with the townhome feel (most apartments are upstairs/downstairs) make the apartments feel big. The matinance workers are quick to respond and are friendly and helpful. We also enjoy the community feel. The complex has a lot of young families so everyone gets outside and gets to know one another. We have always felt safe and welcome. Another bonus is the location, my husband works in downtown Austin and since the complex is... right on 183, his commute isn't so bad. The only downside to the complex is the annoying office staff, but I have found that is a problem with apartment complexes in general.
Overall, we feel like we are getting a great value for what we pay. Not at all a "get what you pay for" experience. I would recommend this complex to any young families just starting out. Lee mas