Westdale Parke Apartamentos

I cant stress this enough; don’t rent here!!

On February 28, 2025 I received a call from WestDale Parke explaining that I will only get $13 out of a $100 deposit due to “delinquent” water bills that were not delinquent. In fact the first one they said would be rolled into the next one and the last one would come out my deposit. I was expecting at least $60 back.

During my stay at WestDale Parke, they lied and said that the apartment was ready to be lived in. I had roaches for over 3 months and... continued to ask them to figure it out as to where they are coming from. After telling them they were coming out of the dishwasher they kept blowing me off til the maintenance man pulled the dishwasher out and found the massive hole as the picture showed where the roaches were coming in. They protested trying to get me a new dishwasher and kept on doing pest control that wasn’t working. After showing them the picture they finally relented. They also sealed up every crevice that should have been sealed up. Still no thank you or sorry about this by the apartment complex.

I kept my apartment immaculately clean. I couldn’t even have my gf come over sometimes to hang out because she was afraid of a roach getting next to her like it did in her water. They continued to not apologize.

The apartment should roll water into month after month and take the last water out of deposit not the first.

I feel that $13 is a slap in the face to a good tenant that paid on time and never had a problem except for the roaches that were their problem and their issue.

They continued to say this is how it is; instead of taking responsibility and giving me my entire deposit after all my issues and them eating the water bills as a thank you for not complaining and keeping that apartment spotless.

So overall, don’t rent from here.
Lee mas

Living at Westdale Parke Apartments for over four years was a terrible experience. You will be living with cockroaches and rats. Laundry is awful; it's broken most of the time or at its one-third efficiency. Don’t be fooled by its seemingly low rent compared to surrounding places—the complex is poorly managed and maintained. Look elsewhere.

I have lived at Westdale Parke for over 2 years at this point. The reason I live here is because I can't afford to live elsewhere. Now that rent prices in Austin are stabilizing, I'm able to look elsewhere and I would encourage you to do the same.

Here are some of the things you can expect upon move-in:

1) Horrible laundry situation

The laundry machines are consistently broken. At a given time, a minimum of 50% of the machines are broken and will be flooded with water.

The average response... time for the company who repairs them appears to be approximately 30-60 days, which means that unit will be filled with stagnant water for almost 2 months.

The laundry rooms are also kept in disarray. The doors are always open and there is no access control whatsoever. You will oftentimes find unhoused humans rummaging through the clothes. Someone has also been vandalizing the machines as well -- many of them have the doors kicked off or panels ripped open

The laundry rooms are also full of graffiti. As of this writing, there is a swastika written in sharpie in one of the laundry rooms. I have informed the office of this multiple times, but there has been no action taken.

2) Water shutoffs

Expect all running water to your apartment to be turned off during the day every Tuesday and Thursday at a minimum. The office does email you informing you of these, but there are often emergency shutoffs that they do not advise us of either.

When it comes to hot water, they care even less. I have gone 3-4 days without hot water. When I have submitted maintenance requests or called the emergency number, I have gotten no response. If this happens to you, you'll probably have to call a few times and cite your rights as a renter before they actually start to care.

When you rent here, prioritize how important not having water 2 out of 7 of the days of the week is important to you.

3) Pests

Outside of roaches and rats (which are everywhere) we get to some larger critters. Some of the units in Westdale Parke have a fireplace, which is very nice! However, maintenance does not feel the need to add chicken wire or any protection around your chimney. We have woken up to both raccoons and possums in the apartment. When maintenance was informed about this, they said any form of protection wasn't necessary and that "the chimney is working as expected". Consider this if you have pets or kids. Lee mas

It doesn’t even have anything to do with the surrounding area. Northwest hills is very safe and walkable.

UNSAFE by their own fault.
-Apartment floods every time it rains due to being below ground level.
-AC barely works. Broke in the middle of summer and took a week to fix (had to contact the city). Temporary AC unit was duct taped into the open door. I slept with a weapon, it was very scary
-off leash dogs everywhere. I see it all day. Didn’t bother me until my dog was attacked and the owner... made it super clear that she doesn’t care and won’t leash her dogs in the future.
-Roaches everywhere. Walking my dog at night in the summer, it’s normal to see 10+
-Roof damage, leaks water inside when it rains. It looks like a tree fell on the roof and it was never repaired

Trust me, I know the low price is tempting but it’s not worth it Lee mas

When I got here it was as if the day before they had the last tenant leave in a hurry. One of the screen doors doesn’t fix, the front door’s frames are warped so cold air can get in easily, the bathroom sink was clogged, and the toilet sometimes never flushes. 2 weeks after I move in, the water lines break & there’s no hot water for 5 weeks. It took them 2 weeks to get somebody out here. 5 weeks total with zero hot water in a pandemic. The washer & dryer areas are trash except for maybe one.... It’s a gamble when you do laundry; sometimes the washer will leave your clothes soaked and so you have to ring them out & use a different washer. The dryers sometimes don’t dry your clothes at all. You’re wasting $10 just to do laundry in multiple cycles with the same load. Back to the apartment: some of the outlets don’t work. When the freezer defrosts it makes a LOUD SUDDEN cracking noise. It’s been almost 3 weeks since the 2021 Freeze and the hot water STILL isn’t back on. Management simply doesn’t care. This place is terrible & I can’t wait to leave. Lee mas