Heatherstone

I have been here for only a month, and they don't answer emails. If you call, they say they will call you back, but don't. It has been a stressful couple of weeks.

I have NEVER had a worse experience. The complex is falling apart. Trash everywhere. Rats in the walls and patio storage unit filled with rat poop. They raise the rent $300.00 and then on my last month, my auto draft comes out for the FULL amount. When i contact them to fix the issue, they say there is nothing they can do because the system can not pro-rate rent. You are an apartment complex...nearly every person will need their final payment prorated. This is something they need to be telling... residents. If this is known issue, I cannot imagine not disclosing this to residents is legal. They won't answer the phone and basically i was told i could just email the manager. Lee mas

Things were good here for a while. This last year EVERYTHING has came crashing down. The complex has been through 4 managers in 4 years. The most capable manger was quickly moved out of here. There are pests EVERYWHERE. During spring our apartment was flooded with everything you can think of, millipedes, roaches, spiders, and wasps. Management refused to do anything about the millipedes until multiple units physically went into the office to complain. This is only the beginning of the problems.... The current maintenance staff does a terrible job keeping the grounds up. There is trash ALL over this property, and it is not being picked up one bit. People are leaving their trash out for the animals to come out of the woods onto the property. There is trash strewn behind the dumpsters, old food for animals to get into, destroyed furniture, and dirty diapers on the ground. I have had skunks, raccoons, and SNAKES AT my front door. The property is so old that inside the apartments the walls are cracking. I haven't even begun to speak about the current property manager. Our clubhouse has been broken into and they posted the most unprofessional notice on the doors with picture of the person who committed the crime. I have avoided speaking to the staff due to the horrible attitude of the property manager. We have been treated as criminals, and delinquents even though we have lived here for almost 5 years. The property was recently bought and we thought this could be a good thing, lo and behold we were wrong. They have taken a somewhat decent community and turned it on its head. Every building is currently under some type of construction, caulking all over the buildings, mis-colored boards, and even trash from the contractors. I could go on and on about this property but I will leave it right here. DO NOT LIVE HERE. Save yourself. Lee mas

They are everywhere. You pay a fee for pest control every month for no reason. There are bugs everywhere and nobody cares to help make sure you are bug and pest free. Its exhausting! Units are not sealed off properly so that's probably why insects get into your place. I put in work orders so that maintenance can come make sure some open passages are closed off and they barely take care of the issue. Roaches travel through vents so you and your neighbors will see the same pests. This place is... terrible. I gave up on talking to the front desk and management, they dont care at all. They have attitudes when you voice your issues or blow you off. Lee mas

I lived here from December 2015 to March 2019. The apartments were great and quiet. They fixed things in a timely manner. They just have the worst communication ever. They screen all calls and won’t answer the phone. Sometimes you get a call back and sometimes you won’t. Same thing via email. I moved out and received a bill from a debt collector before I even received a move out report. I called and emailed several times trying to resolve this issue but no one called me or responded to any of my... emails. I guess once you move out you don’t matter to them anymore. Upon move in I received a special on my deposit. The people in the office changed (same company) but they are saying I paid less than what I actually paid. I have been trying for weeks to get this resolved but no communication what so ever. ALEXIA promised she would look into into it after I physically went into the office. No call back or email response. I also tried for a week after moving out to get someone to do a verification of my rental history so that I could move into a home....no response. I had to physically go in person to ask them to respond to my email. There used to be an undercover officer on the premises but this is no longer the case. The clubhouse was broken into. Not sure how safe that makes your vehicle. You pay for parking spots regardless if you have a car or not. Each apartment comes with a parking spot and you don’t get to chose which spot even though there is a price difference between the covered and noncovered. You also are required to pay for the security alarm whether you use it or not. Before you move here please ask for a list of all the fees you will be paying because there were fees for just about everything. For example, a fee for processing my payment, a fee for billing me, a fee for trash but you are paying an additional charge for valet trash. The maintenance guys are the most honest people on this site. Lee mas