19/5/25
Don’t Waste your time!!
DO NOT MOVE HERE – HORRIBLY MANAGED PROPERTY! Please read!
If I could give Lennox West Village Apartments zero stars, I would. Living here has been one of the most frustrating experiences I’ve ever had with a property management team.
Since moving in seven months ago, I’ve faced numerous issues—but the most recent one takes the cake. My HVAC system has been broken and blowing hot air for over a week, and despite submitting multiple maintenance requests, making countless calls to the leasing... office, and even contacting the emergency maintenance number, I’ve received no actual help.
They scheduled someone from emergency maintenance to arrive at 9:00 AM one morning—and it was a complete no-call, no-show. No follow-up. No apology!
This isn’t just inconvenient—it’s negligence. We’re talking about basic livable conditions, and management simply does not care. The leasing office staff seem more concerned with avoiding responsibility than assisting their residents. Once you sign the lease, you’re completely on your own.
And this isn’t a one-time issue—this is a pattern of mismanagement. If you're considering moving here, please reconsider. This place is not worth the headache, the frustration, or the blatant lack of professionalism and decency from this management team.
You deserve better!
Reseña de Apartments.com
2 personas encontraron esto útil
Administrador de la propiedad en Lennox at West Village respondió a esta revisión
Hello,
Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience, and I want to sincerely apologize for the frustration and inconvenience you’ve faced especially regarding the delay in resolving your HVAC... issue. That is not the standard of service we aim to provide at Lennox West Village.
Your concerns are absolutely valid, and I understand how upsetting it must be to feel unheard, especially when it comes to something as essential as your comfort at home. Please know that we are actively reviewing the situation to ensure it is properly resolved and that we learn from what went wrong here.
We care deeply about our residents and are committed to doing better. If you're open to it, I would appreciate the opportunity to speak with you directly and work toward making things right.
Thank you again for bringing this to our attention—we are listening, and we’re working to improve.
Warm regards,
Myra Rivera
Property Manager
Lennox West Village Apartments
