Reserve at White Rock

I’ve been here for 4 months and am extremely pleased! Fast response from maintenance the one time that I needed them. The folks in the office are friendly and very accommodating. Pet friendly with White Rock Lake in walking distance. Quiet and more importantly, safe. One thing that amazes me is that your Amazon package will be on your doorstep until you pick it up!

I found mold growing in my apartment, including on the ceiling and vents—areas explicitly mentioned in the leasing agreement as requiring management attention. When I reported it and requested proper cleaning, maintenance merely wiped one spot and left others untouched. After following up with clear pictures, management became immediately defensive, insisting it "100% wasn’t mold" and outright refusing to do anything further. Shockingly, the manager admitted she hadn’t even looked at the photos... before making this claim. Instead, I was told that if I “really cared,” I could buy my own mold testing kit and send it in to be tested.

Frustrated by the dismissive response, I told her i would do just that which then led to her saying she would put in a request to get it painted over—the test results ended up confirmed three different types of mold. Even with proof, management doubled down, refusing to acknowledge any wrongdoing. What should have been a straightforward request turned into a frustrating, month-long back and forth just to get my vents properly cleaned.

This experience left me deeply concerned about how management handles other maintenance issues. Their immediate defensiveness, refusal to take concerns seriously, and overall lack of professionalism make me question their commitment to resident safety. For example, I also had water damage on my wall that they ignored for a year before simply painting over it—no actual inspection or repairs.

TL;DR: Management was rude, dismissive, and more focused on denying issues than resolving them. Lee mas

I just moved into the reserve apartments about a month ago, I have a two bedroom two bath one bathroom works, most of my outlets don’t work, I have shelves in my kitchen cabinets that have not been hooked on and worst of all when me and my husband was cleaning our apartment for ourselves in the kitchen above the counters. We found food, ants and roaches that look like it’s been there for weeks or months and since I moved in, I’ve seen about 15 roaches and at the time we did not have our... belongings out of storage for us to have brought it with us. My husband went to leasing office before the first of the month, I’ve called and went in person and I still haven’t heard from the head manager or the apartment management company. I don’t understand how they will let someone move in to An apartment like this, my mouth is on the floor. They will make the apartment look as good as possible with minimalistic work and have you move into any old thing.

After the holiday, I will be contacting the Texas renters association. Because this can’t be life!!!! If I could give zero stars, I would!!!! Lee mas

This is really not a good place to rent.

Mold and or mildew I’m the unit.
Slow response to service order requests
No improvements around the property however major increase in rent after one year of leasing ($240)
No return phone calls or emails from management team.
No access to club room or extra workout facilities after 6 o’clock. It’s only available during office hours.