16Ten East

Apartment manager made my move in very easy, she is very helpful and patient!!

I will just go ahead and post the things I’ve been waiting on a response from at the time of this post.
Following the several instances of strangers using their master key to enter ( they gave us less than a 15 minute heads up via email at 8:30am one time of people coming into our units!) the most frustrating being where maintenance keyed into my home, only to realize they were in the wrong unit AFTER entering, I told them it was the wrong unit while they’re in my home. I asked to get an... internal deadbolt as well as any way to look through my door ( like a peephole) as I have neither. This was met with silence.

About a month later I was double charged for a utility, they elected to double down by emailing me about it, when I asked for clarification and challenged this I was met with more silence.

I had a fun one too where a guest was at my apartment less than 2 hours and had his car towed, that one can be argued as my fault, but I also don’t own a car myself, so one unit one car is all I was using it was across a holiday, be reasonable.

Currently there are 2 voicemails on the emergency line from well over 8 hours ago. Nothing.

I do work remotely and remote support is an aspect of my job, I was actively on call myself while getting ignored by them, I’d be fired if I ran the after hours line like this! Lee mas

Run away from this place, do not even consider living here. I did and it was like living in hell. They do not care of the property, tenants, or know how to properly handle transactions.

They NEVER answer the phone you constantly have to go up there . They only have 1-2 maintenance men so if anything is broken, it won’t be fixed. The emergency maintenance line is a JOKE. It’s cheap for a reason . i toured a 2 bed room to upgrade and there were roaches EVERYWHERE, on the walls, floors , cabinets etc.

I just moved here a few months back with my son. I love it here, the staff are warm and very helpful and the assistant manager always goes out of the his way to help. The property is well maintained and cleaned. I highly recommend here.