The Brittany

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? 1-Star Review for The Brittany Apartments / Bridge Street Properties (CAF Management)

My wife and I have lived here for months, and what we’ve been through has been nothing short of a nightmare. If you value your health, safety, and sanity — please read this before moving in.

We have been dealing with a severe rat infestation that started... months ago and has never been properly resolved despite countless emails, maintenance requests, and “completed” work orders that did nothing. Management has changed hands multiple times, and each new person seems unaware or unwilling to take full accountability.

At one point, pest control left rat poison unsecured, and our puppy nearly died after ingesting it. We’ve reported everything — from rats chewing through our food, to rodent droppings in our living areas, to holes in the walls and baseboards where they are clearly nesting. (Yes, I have photo evidence: chewed bread, gnawed wood trim, and rodent droppings — all from our apartment.)

The wood around the baseboards and walls is literally rotting and crumbling, and you can hear scratching in the walls at night. Despite reporting this since May 2025, management only began communicating seriously in October — five months later — after we involved Texas Property Code §92.056 for uninhabitable conditions.

They continue to claim they “placed a notice” for pest control visits, but none was ever left on our door. Even worse, they’ve entered the apartment without permission at times and failed to show up when scheduled.

We’ve done everything right as tenants: kept our home clean, paid rent on time, and documented every step. Yet we’ve been living in unsafe and unsanitary conditions for months. We’re now being forced to move out early, not because we want to — but because this place is unlivable.

If you’re considering moving here, please think twice. This isn’t about one bad experience — it’s about negligence, poor communication, and a complete disregard for tenant well-being.

To CAF Management and Bridge Street Properties: tenants deserve better than excuses and delayed responses when their health and safety are at risk. Lee mas

MY AC has been broken since 7/19 and no one has fixed it. There are apparently only 2 maintenance guys and they just keep adding freon without actually fixing it. They refuse to credit for the unreasonable high electric bill, saying it is my responsibility to turn off the AC if it is not working. This is unacceptable. I only moved in here like 4 months ago too. Just terrible

Move-in was a disaster from the start. No one showed up to the office on my scheduled move-in day. I waited hours before a leasing agent (who wouldn’t stop complaining about being there on her day off) finally helped me. They tried to get me to sign the lease before even seeing the unit, and after pushing back, I found out the unit had roaches—something they claimed was being treated, but clearly wasn't.

Everything about the leasing process was chaotic and unprofessional. It was supposed to be... digital but ended with me signing a 70-page paper lease only to redo it online anyway. I didn’t even get to move in until 4:30pm, and my first night there I discovered a full-blown infestation. Roaches were crawling around my bed, on my dog’s bed, and trying to get into the dog food. I had to spend my own money on pest supplies because pest control didn’t show up for three days.

I’ve still received no reimbursement. I found roach eggs on and in my dishwasher and they refused to replace it. I still can’t use my kitchen comfortably. The office staff are rude, dismissive, and just try to get you out the door. Xena, in particular, was unprofessional—talked over me, didn’t listen, and acted like her word was final. I’m still dealing with this issue, and the lack of urgency or accountability from the office makes everything worse.

This place is a nightmare and I regret ever signing a lease. Lee mas

Good location. Good looking apartments with high ceilings. Reasonable rent prices. Maintenance takes forever to handle requests (they’ve changed their staff like 4 times in the past year and it keeps getting worse). Took them a few months to get rid of the raccoons in my air duct and fix the duct. The gym SMELLS like something died inside (might be one of the many rats that are in and around the property). The gates almost never work. Pet shower doesn’t work. Elevators often don’t work. Building... fascias have crumbled down into people’s backyard area. Lee mas

Horrific and disheartening experience; current resident, will be paying to end my lease as soon as possible; roaches, water has been shut off for repairs 5 times since moving in a month ago; subpar 'updates' which really just consist of 100 layers of paint, cabinet fronts and new floors put in to get rid of carpet; bait and switch apartment prices, ridiculous add on fees for 'amenities' that really do not exist; zero communication from property or corporate with issues; not a person to leave... cruddy reviews but this by far has been the worst experience I have ever had with a community. Do not recommend. Lee mas