BRIO at Firewheel Apartamentos

Sarina has been the absolute best and answered all of my questions! She’s super friendly and professional. Really love my apartment. Very well taken care of by the maintenance team.

Park side is amazing, they are near the mall, amc, and a bunch of good eating places
Michelle is the absolute best!

Initially I reviewed my time here as a 5* review. But towards the end of my time at this complex things started to take a turn for the worse. Living next to the mall, rowdy kids would sometimes get into the complex and pull the fire alarm causing the entire place to be cleared until the fire alarm was reset. This was due to the key fobbed doors constantly being broken and unfixed, during my year and a half stay there the gate was working maybe a month or two and the doors maybe a full month. I... will give them this, maintenance staff was great at fixing and remedying things quickly if you had a request but they couldn't fix those doors or gates.

I left for a promotion and terminated my lease early and they worked with me through that very professionally and I appreciated their help with it. What leaves the worst taste in my mouth is their failure to communicate with me about repair charges after my move out, neither via email nor voicemail. The way I found out about these charges were a nasty phone call by a collections company. Apparently the office decided to write them off AFTER ONLY 10 DAYS, and not even letting it cycle to the next billing month where I would have seen it when checking my RentCafe account at the beginning of every month. No one ever contacted me, notified me, or provided me an opportunity to pay the charges, not through phone calls, emails, or any form of communication. When I called the office months later once I was contacted by the collections agency, I was blamed for not providing a forwarding address (was never asked for one) and then was asked to search my emails to prove that I was the one at fault. Lee mas

Going on my 2nd year here and I will say even though the rate went up (as all things have) and more than I was hoping it would that is the world we are living in now. There is a new owner of this property and I actually see improvement. The old owners and staff left a big mess for the new owners and staff, but they are doing a great job. The office staff now answer the calls as before no one ever answered the phone and the staff are all friendly.

The issues in our particular apartment began sometime in the six months that it was vacant between October of 2018 and when we moved in on April 1, 2019. During that time, a wire was placed incorrectly and caused two $400 electric bills. The heater and the air conditioner were on simultaneously 24/7. When maintenance came to check it, we were told that warm air coming out of the vents before cool air was “normal” in the middle of May. Getting a response from the management was like pulling teeth... . We were made to feel like it was our fault. We were asked if we had left the television on causing a high electric bill. We were asked why didn’t we notice it sooner. We explained that we had gotten married about 3 weeks after moving in and were on our honeymoon for the following week. We simply were not in the apartment enough to notice, We provided spreadsheets of information that we had collected over the previous weeks along with an energy audit report from Garland Power and Light to management. When we told management that our bill was almost four times what all of our neighbors were reporting, we were told we “couldn’t compare”. Almost three months later, we finally got a credit on our rent after we were forced to sign a non-disclosure agreement. We were told that all of this documentation would be placed in our “file” that is unlikely to have ever existed.

We placed work orders regarding the doors in the hallways, specifically the door between the stairwell and our hallway. Over the span of a couple weeks it appeared that an attempt was made to repair the door. Within 24 hours each time, it was broken again. In June of 2019, during the course of a conversion with management regarding the door situation, it was mentioned that there was an approved bid to replace all of the interior hallway doors. When we moved out months later, nothing had changed.

A work order was placed for the glass globe on the ceiling fan in the bedroom as we noticed it was cracked when we had changed the light bulb. A couple of days later we found the work order signed and marked completed on our counter. We had not granted access into our apartment due to our dog being out and had put in the notes on the work order to call to schedule so we could make arrangements. We were not contacted and had concluded maintenance had come in while no one was home. Had one of us come home to someone we were not expecting in our apartment, the situation would have escalated very quickly. Lee mas