Arcadia at Westheimer

I gave timely notice and moved out and am still fighting to get my deposit back. They always tell me to wait for the manger who is never available. I've been calling almost a month to speak with this manager who is always busy and still can't get in touch. And that's just moving out. Living there of course was worse that's why I didn't renew. Trash all over the place and only one dumpster in a section full to the brim almost every other day. They need an extra one to avoid all the overflow... causing vultures to literally swarm the place. We keep a clean dwelling and still had issues with roaches. Rent might be cheap & moving specials enticing... but its not worth all the trouble in the end Lee mas

The apartments are roach infested, black mold infested in the ceilings and walls of bathrooms and laundry room, which is a major HEALTH HAZARD. Drug and gang activities throughout the complex, police and ambulances are called practically every night. Management and maintenance are non-existing they never respond to emergency issues, nor normal maintenance issues or upkeep of property. Personally have had a mold and mildew issue in bathrooms since the day I moved in. Having normal running water... and hot water is a constant problem; boilers are constantly broken. There has literally not been a two week span that something has not broken, are needs repairing. Have sent in several work orders with pics that go unanswered and work never completed but is listed as completed in the portal. This is the worst apartment I have ever lived in, would not recommend for anyone. You would be better off spending a little more money to live in a place that responds to complaints and issues promptly and consistently. Lee mas

Manager and all leasing agents very helpful and understanding. Willing to help you get a comfortable and nice home!

My AC was broken since March to late June. I called numerous times and it took me complaining every single day to finally get somebody to come look in my apartment. When they did come maintenance moved my dinning chairs to stand on them!!!! My Ac broke again so I called this morning and was told somebody would come look at it. Nobody came so I called again at around 2:30 when I tried to take a shower and there was no hot water and the water pressure was very low so I asked if somebody could come... for the water and ac.. I was told that “maintenance would get around to it.” Lee mas

The new management is worse than the old management.. I told her about the mold growing in the fridge & it was not a concern to her she said ok well we’re working on it we have maintenance taking out carpet..I moved in 9 months ago & notified the office about the mold and holes in the laundry room & when I told her this she said she did not care she has only been here for 2 months!!! I asked her what she was going to do about me continuously being sick due to the mold & she had nothing to say... besides “we’re working on it”
Lee mas