Richmond at Uptown

I was moving from another city and Cindy went out of her way to take care of me. I thought the office closed at 6 instead of 5 on my move in day and she stayed an hour late just to help me get my keys. I’m very grateful to her and the rest of the staff. The community is amazing and the ambiance of the apartment is top tier. 10/10 recommend. Ask for Cindy to help you with your move in process, you won’t regret it

Over the past 2 years this property and the residents have taken a major downslide. The management staff is constantly revolving and for the most part ineffective. Managements response during the pandemic was and is a joke. First they tried to raise rents on leases renewing during the height of the pandemic and then when people renewed they had residents sign waivers promising not to sue them if you get sick due the properties inability to roll out and enforce any proper protocols). The mail... room is a nightmare. Good luck trying to get packages; and as for security? Try 911 because no one at the property will care - cars are stolen from the garage in the middle of the day. Maintenance, when they show up, fixes one thing and breaks two more. Tenant beware: do not expect a straight answer from the leasing office. Lee mas

I live here now. Amenities are good, they keep it up for the most part, but I would absolutely NOT stay here if you can’t get a fourth floor apartment. If you do check out an apartment make sure you do a noise check at different times.

Poor design. Neighbors above are disrespectful. Running kids, stomping, heavy walking is ridiculous. I’ve sent recordings, called office plenty times, nothing gets done. I still haven’t gotten a response. It’s an apartment so sure you are going to here some... noises, but due to price point and level of noise it’s unacceptable. Our apartment literally shakes.

We are waiting to get out of here for sure and let this be another persons problem. Lee mas

I’ve been here 3 years and I’ve seen countless turnover in management who are rude and incompetent, crooked and creepy maintenance men who walk in on residents while they’re showering, amenities that are broken and not repaired for years, negligent upkeep of the property, outrageous prices for the quality of the apartments. MOLD everywhere! Leaks everywhere! Bandaid repairs that leave even bigger issues in the long run. This place is a joke. All of my neighbors are NOT renewing their leases.... That should tell you how bad it’s gotten. Lee mas

I don't write reviews, but when people do right by you, my mom always taught me to pay it forward....thus this review.

There's an absurd amount of apartments to choose from near the Galleria, and they all have great amenities. But what really sets Avenue R apart from the rest is their staff and management. I've lived here for almost 4 years and when renewal time comes around i'm always asking myself whats the best place to live...and each year Avenue R has more Pros than Cons.

Pros -...
1. Management goes above and beyond to take care of maintenance issues. Work requests are done very quickly.
2. Management treats each raised concern with personal attention and care. They seriously go above and beyond to address your needs and help out with anything they can.
3. Management is always making improvements to the facility and improving services ( garage maintenance, building maintenenace, new gym equipement, new websites and resident portal to bring residents closer to each other about who lives there and raise issues as needed ).
4. Easy access to 59 and 610
5. Cleanliness
6. Great Pool with multiple cabanas and grills
7. Dry Cleaning service
8. Apartment has black hardwoord floors and high ceilings and open-concept layout with huge kitchens and latest appliances.
9. Safety - Guard on call every night and updated entrance gates making difficult to get into premises if you're not a resident.


Cons -
Parking is difficult sometimes if you come home late from work.
Halls could be maintained a bit more see dog pee and poop at times.

This place is like my happy place...i want to come home feeling relaxed and comfortable. This place is special, its safe, and makes me happy...which is exactly why i've renewed 3 times now. Lee mas