Rise at Elmside Apartamentos

This apartment complex used to be a place I was proud to live in. Now, especially since the new company has taken over, it has really hit a new low. There is dog poop all in the garage, you can’t walk down a hallway without smelling marijuana, and packages are stolen straight out of the mail room (a service that you are now charged $15 extra for). False fire alarms have been a weekly, if not daily, occurrence. It’s especially fun when they go off at 10 pm, 1 am, 3 am…especially on a weekday.... When you try to tell management, they are extremely dismissive, if they don’t just ignore you outright. Their customer service skills and the way they treat residents are pitiful at best. This is my last few months here and I can’t wait to leave. There are much better options nearby, even if it means paying a little extra. Lee mas

Lived at this property for five yrs when it was Residences 2727. New management took over and it turned from elegant and sophisticated to trashy and dumpy. None of the amenities were ever working, Spa, Pool and Gym. (always down). No security, homeless people sleeping in the lobby at night. two shooting at complex. Westchase hood!!

The apartments themselves are beautiful but it’s the INCOMPETENT STAFF that make this place HELL! The supposed beep in gate is ALWAYS broken. No matter how many times you report it, it remains open to whomever. Same for the front door. Random people have walked in from the street their has even been homeless people sleeping on the corner corridors and benches. As for the parking garage get It finally was closed after several cars got their windows busted and NOTHING was done about it. Office is... randomly closed through to the day and they NEVER pick up the phone. My roommates and I have literally watched them be on the cell phones watching the office phone ring as we were calling. The can’t answer simple questions and act as if you telling them about a concern you have is a huge inconvenience to them sitting down on their job the whole day. We called maintenance one to come look at our dryer because it was making a loud noise. He asked “does it still work?”. We said yes but it’s the noise that’s troubling. He replied it may be something caught in it. Give it a few days and it should stop and said that if not he’ll be back. It’s been 3 months. The noise is louder and has Anatole been back by NO! Their are much better places with much better amenities with much better STAFF! Search elsewhere! Lee mas

A lot of drug use on property. Even in the common areas in the middle of the day. Management has been informed, but refuses to clean up the drugs. Serious security concerns that are also never addressed despite repeated requests from the residents. Apartments are getting broken into. Garbage is left in the common areas and not cleaned up for days or sometimes weeks. Our brand new vehicle was damaged in the parking garage and no note was left on the car. Not worth the money that we pay.

My roommate and I have been living in the apartment for more than 3 and half years....Besides issues like trash accumulation in the garage or roaches constantly in the apartment, the A/C unit is a huge trouble during the summer. For the first week of A/C outage, my roommate and I were told the unit may have some leakage issue and Freon needs to be changed as well. The whole process takes more than a week without being able to live in the unit. After a week, the unite has been changed and we... finally can come back to live in the unit. During a weekend that the weather has triple digits, the unit did not work again. My roommate and I have to find elsewhere to live again. The management explained that a bigger unit is needed for the unit. This entire process has been very frustrating and wish the management could order the right unit at the beginning without providing all the excuses that why the bigger unit is not ordered.

This apartment was like a home to my roommate and myself. After all the A/C unit issues back and forth, it would be hard to trust that the management office did care about the living experiences of their residents. The conversations with the management office was used to be friendly and pleasant, which now is no longer to be that way. Lee mas