Oaks of Westlakes Apartments

I am having an extremely frustrating experience with the management at Oaks Westlake Apartment Complex. My heater stopped working on January 3rd, and despite submitting two maintenance requests and visiting the office twice to follow up, no one has made any effort to fix it. My heater is still not repaired, and the apartment manager does not seem to care. The last two weeks have been freezing, and it is clear that the management does not prioritize the comfort or well-being of its residents. If... you are considering moving here, think twice. The lack of urgency and poor communication make this one of the worst apartment complexes I have ever lived in. Lee mas

This Apt complex is 30 + yrs. on top of everything being extremely old they take their time about fixing things correctly. Last winter pipes froze and flooded over 20 units, residents apartments were ruin and most left. Mgt did nothing but offer broken promises and/or half fixed apartments ruin by broke pipes. Carpets were just wet vacuumed when they should have been replaced (mold). Walls painted over and etc. Top of it all they're roaches and bugs, apartment complex had car burglaries and etc.... They spend more time putting fences around the dumpsters and changing rails instead of focusing on the inside of apartments but it's to hide the disaster really going on from new residents. I will say it you can find something newer and better then these complex do it. Once you sign the lease here they got you. Make sure if you have no choice but to move here check and write down every single thing wrong with your apt. Check the bathrooms, sinks, cabinets, behind ref. and stove, windows, rugs and etc. New mgt. has sort of an additude, but then again they have new mgt like every 3/4/5 months. Again when reading the lease don't sign anything until you've checked your apartment and the property. Have a great day. Lee mas

I have been a resident here for two years and just signed my new lease for another year. I must say that prior to the new owners and management this year there were many problems that had gone unresolved for 2 years from the previous owner. Once these new owners took over, their pride in ownership came with it and it shows, everything looks amazing and the improvements keep coming daily. Shauna, the new manager is so sweet and an asset to our property and handles any concern immediatly. The last... manager left this company in a shambles and this management company has done such a great job at working under these extreme conditions to make all repairs and upgrades quickly while still handling the day to day operations. I have been very impressed and you will be too. The neighborhood is quiet, the pools are great, new dog park, great price, no surprise fees, great location! Lee mas

Rats roaches armed gaurd intimidates you if you complain these reviews are fake broken everything bad management period stay far away

I am so excited by the new management here at Oaks of Westlake. whisper the lady at the front desk is so sweet and always takes the time to answer my questions. They're working on cleaning up the apartments and making them nicer than they were. And it's absolutely wonderful to find a human in the office when you call. Thank you to the new management team you're the greatest!