Twin Creeks at Alamo Ranch

After living on the property for 6 years I've seen the drastic change in the quality of living at Twin Creeks. Originally it felt like the luxury living which is advertised. In all actuality the only thing close to luxury is the front office and resort style pool whenever it is cleaned. The dog park needs an upgrade and there needs to be more control of the pet (dog waste) stations around the property. The walls are thin in these apartments as well so fortunately there are covered patios because... that is about as much privacy you would get. Maintenance does a pretty good job at following up on work orders. when its time to move be sure to get all of your belongings or the workers will have first dibs on your property and you will never get it back this includes personal valuables or furniture like beds, couches and appliances. The management lets staff take them for their keeping. Lee mas

Would not recommend even trying to tour this place. I've leased with several apartments and never come across anything so poorly managed as thie property. It's a shame because these apartments are beautiful and in a wonderful location. The first time we toured it was with Mike who was incredibly brief and did not even do a complete tour of all of the amenities (took 10 mins in total). The entire thing felt very rushed and I don't understand why he's even in customer service because he did NOT... seem to care outside of getting a lease and bluntly and repeatedly asking so.

We were still interested however because of the great pricing and we usually don't consider poor management to be a deal breaker. So we planned on doing another tour once the layout we wanted was available to show. We scheduled a tour, arrived and the door was locked although the sign read open. Stupidly, we gave them the benefit of the doubt thinking it was another tour running late. Over AN HOUR LATER, we finally gave up. Within that time, we saw 5 other cars drive up, try the door, wait a bit and leave. We're questioning if they were even open the entire day even though they're hours said 1-5 pm and we confirmed they would be there. For being basically sales people and us being pretty much ready to sign and doing such a poor job, I can only imagine being a tenant. Lee mas

I had a great experience! Staff is soooo helpful and my unit was always so quiet!! Loved this complex!