ONE09 West Apartamentos

I normally don’t post reviews, but my experience here was frustrating enough that I feel future residents should be aware.

Unfair Charges:
I was repeatedly charged for things I was not responsible for. At move-out, they added charges for “unsanitary conditions,” “trash out,” and even “armchair damage” that was present before I moved in. Despite providing photos, maintenance records, and repeated emails, these charges were not addressed fairly. In a previous incident, they also posted a $307... charge on my account that I ended up paying. It feels like a pattern of pushing unnecessary charges on residents.

Poor Maintenance Service:
Getting maintenance help was extremely difficult. For example, our kitchen stove stopped working and we submitted requests for over two months. The issue was never fixed while we were living there. Strangely, on the very day we moved out, we got a notification that the request had been “completed.” After suffering without a functional stove for months, this “repair” was completely useless.

Unprofessional & Inconsistent Communication:
There is no proper communication among the office staff. When you visit the office in person, they will tell you one story, but when you later receive an email or a charge, it will be completely different. They don’t keep proper notes of what was discussed, which leads to conflicting information and surprise charges. This is extremely unprofessional and frustrating to deal with.

Unresponsive Management:
When I disputed charges and asked for clarification, management either didn’t respond at all or gave vague answers. I had to repeatedly follow up just to be ignored.

Overall Experience:
I have lived in several apartments since 2021, and this has been by far the worst experience. The focus here seems to be more on finding ways to bill residents than on providing decent service or support.

My advice: think carefully before signing a lease here. The buildings may look fine at first, but the lack of accountability, poor communication, and unfair treatment of residents make this a stressful and costly place to live. Lee mas

Move in Day and my daughter’s restroom is still being “fixed.” The response was, “I don’t know what’s going on because I’m not the manager. Come in and talk to the manager.” As a parent, this is what to expect when trying to get basic accommodations for your child.

There have been multiple instances where the sewage system backed up, causing foul smells and unsanitary conditions. Despite numerous complaints, the issue remains unresolved. There is mold growing on the walls of my apartment, which poses a serious health risk. The maintenance team has been notified several times, but they have done nothing to address it. The cockroach problem in the building is severe. I have found cockroaches in my kitchen, bathroom, and even my bedroom. Pest control is... either ineffective or nonexistent. Some of my maintenance requests have been outright ignored. I've submitted requests that never received any acknowledgment, leaving me to wonder if they were even received. It's not just individual apartments that suffer from neglect; common areas are also poorly maintained. Hallways, laundry rooms, and other shared spaces often remain in disrepair for long periods. Living here has become a constant battle with the maintenance team. Their lack of responsiveness and care is a major reason I would not recommend the Junction Apartments to anyone.
Lee mas

I’ve lived here since August. Since the beginning of the lease everything went wrong.

1. Upon moving in, the apartment bathroom was in an extremely poor condition, with visible dirt in the toilet and a significant amount of leftover construction material. Additionally, there was a delay in providing a key for the first week after move in day. And until this day I have not received a key for my bedroom door, or the mailbox.
2. The kitchen countertop has been broken for over a year according to... the other roommates who shared the other restroom.
3. The baseboards along the walls are either missing or broken.
4. There is a persistent pest issue with roaches in the whole apartment but mainly in the kitchen area.
5. My bedroom is missing one closet door/mirror.
My roommates and I put several maintenance requests for the past issues but none was completed. After a few months I decided that it was not ok, and I wrote an email asking the manager to schedule an appointment with me so I could talk about terminating my lease by the end of December. I sent it to the apartment and to her but until this day I haven’t received ANY response. I went about 5 different times in the last month or two to the office to talk to her, and either she was not there or she was “walking units” but I was told she would reply to my email which she had already seen by that night, this was over a two weeks ago. so again I wrote a new message saying it was not ok and asking for a response to which again is been about a week and I haven’t heard anything.
This is the worst staff I’ve ever seen, not profesional for a manager to just not respond anything at all after so long and after making me aware by one of the employees that in fact she has seen my emails.
I have worked as a leasing consultant and I would have never thought people could be so negligent. I have been quite patient giving the apartment many times to reach out to me before writing this review but since I haven’t gotten any response I just hope they see this and do a better job, and also I hope this will give future residents and Idea of what they are getting into. Also their phone doesn’t even work, its been a year and it’s imposible to talk to them Lee mas

My daughter's first apartment....it was not cleaned or updated AT ALL. Upon move-in, we waited an hour for "check in" but did not receive keys for at least 24 hours.
The doors were not re-keyed at all. The property was trashed...giant dumpsters of trash and furniture along with trash all along the grassy areas. Gnats all throughout the apartment. Carpet stained and disgusting with animal hair all along the edges, vent is covered in BLACK MOLD, shower head was missing completely, light... bulbs were out, flea infested...I could keep going....management says things are getting fixed and then suddenly the "contractor" that comes to fix it refuses based on some lame reason. It has been 12 days....now the AC is out and water is coming from the walls. The only thing that has been "remediated" is they bombed for fleas. At least they told us they did. I blame the management company more than anything--ASSET Management--My daughter has had to stay in a hotel for 4 of the 12 nights due to issues. We are definitely already looking around for something better. DON'T BE FOOLED! Lee mas