VERENA AT CYPRESSWOOD Apartamentos

Title: Extremely Unprofessional and Disorganized — A Warning for Future Tenants

If you’re a parent, a working professional, or simply someone who values responsibility and reliability, please read this before considering this complex.

I initially spoke with Monica before signing anything and mentioned my concern about all the negative reviews regarding poor communication and lack of tenant support. She reassured me that the management and ownership had changed and that things were “under... control.” Well — this is what “under control” looks like.

I was originally told my unit would be ready by April 19. Then it was postponed to April 21, then April 25, and now, as of today, they’re saying April 30. Only after I told them that I literally have nowhere to stay with my two kids after April 28, did they say they might check the unit and maybe hand over the keys on the 28th — if it’s ready.

I’ve been living out of boxes for over two weeks with two young children, unable to schedule movers or even register them for school — all because this team can’t commit to a date or communicate clearly.

And I ask: would any of the staff members here — many of whom are women themselves — accept this kind of treatment for their own children or families? Would they feel safe and cared for in this situation?

I haven’t even moved in yet, and no one is accountable.

I want to thank technology and ChatGPT, because without it, I couldn’t have clearly expressed my experience in English. But I’m sharing this review so other families can be warned: think twice before trusting this place with your peace of mind. Lee mas

Office staff was able to help me move in when i needed it most.
My apartment is very nice Aswell I’m glad i found Verena at Cypresswood.

When I first moved here this property was owned by someone else, and things were ok. After being here a month it was purchased and everything has been downhill since then. We have had several property managers( five that I can think of off the top of my head ) and I’ve only lived here two years. There is animal waste all over the apartments because the last manager refuse to buy any pet waste bags and people with animals just let their dogs poop everywhere. A lot of the units have roaches... including mine. I have requested Pest Control several times and no one has ever showed up....I take that back, they showed up once. I have put in several maintenance request and they just get closed out and never addressed. The maintenance team here is so lazy!! They put Band-Aids on things that need total replacement! The units that they say are renovated have just been given a new paint and new appliances. These apartments are entirely too expensive to be dealing with the problems that we deal with. At one point cars were getting towed left and right when I got home one night( around 1 AM) there was a guy standing out there taking pictures of everybody’s license plates. It really made me feel unsafe because it was my son’s car that he took a picture of. Once I brought it to the attention of the property manager the towing stopped. I am very much ready to get out of here I refuse to sign another lease here! Lee mas

These apartments are a waste of space time and money please do not move here if you value your life. There are roaches,And maintenance is subpar if I could give zero stars I would. Move here if you love roaches gnats and flies. They also overcharge and there’s always a new fee ! Parking is a joke and you constantly are towed. It’s a full time job to get the front office to answer or fix the millions of issues that you’ll have . Water never stays hot and you will be overcharged on you water bill... as well. Lee mas

Unfortunately the office has repeatedly giving me trouble, consistently over billing and failing to update us on necessary developments. On top of this maintenance is an absolute mess and they have cost me a lot of money. I’ve had multiple cars towed from the property with absolutely no help from the front office.