6/6/25
Terrible apartment
As a service member, I am extremely dissatisfied with my experience at this apartment complex due to significant issues with both the property and customer service. The unit I was assigned had serious plumbing problems, including sewage backup from multiple apartments, resulting in human waste entering my bathtub and leaking around the toilet. This situation led to a hospitalization due to water contamination.
Despite these hazardous conditions, management has refused to terminate my lease and... has only offered to relocate me to a renovated unit at the end of the month. I have been advised to continue living in a unit that presents serious health risks, including exposure to black mold. Given these circumstances, I cannot, in good conscience, recommend this apartment complex to anyone.
Reseña de Apartments.com
Administrador de la propiedad en Colony Square Apartments respondió a esta revisión
Thank you for your feedback. We take all concerns raised by our residents very seriously and are sorry to hear about your experience.
We hoped offering to relocate you to a renovated home would be an acceptable solution and are disappointed that... you found this offer unacceptable.
We would greatly appreciate the chance to discuss your lease termination options and work toward a resolution. Please contact the leasing office at 757-874-6505.