Carriage Club Apartments

Wow, where do I begin. I have been renting for 20 years and this was the worst experience I have ever had. Let me list the issues I have had while I was unable to move over the last 2 and a half years I was here. *No one showed up to open the office on the day I was to get keys and I had to wait almost an hour for the manager and her children to show up to move me in. *My unit had not been prepared. I had cinder blocks on my patio and under my bathroom sink cabinets for some reason. They took so... long to remove them that I had to eventually just put them outside myself. The carpet had not been cleaned, the walls hadn't been painted, and the unit was infested with roaches. *They have lost a rent payment of mine by sending a supposedly blank money order to my door. That never happened and who sends, basically cash, out without a thorough trail of who has it. Responsible managers would ask me to come to the office to fill it out. I then had to deal with stopping payments, fees, and the office more than I wanted. *While here I developed stomach conditions and they frequently turn the water off to buildings. One of my colonoscopies, that had been planned for a month and I had taken off of work for, was on the day they gave me a 2 day heads up that water would be shut off. They were not wanting to accommodate me by first saying I could use the office restrooms - while doing a colonoscopy cleanse. I had to push to get them to reschedule it so I could take care of my health in the private apartment I pay for. *My hallway always looks like a trash dump. It took 9 months (only recently SOME of the items were removed after I had to complain to the regional, who was also condescending. Even though it took them 9 months, they still didn't remove all of the garbage. *Amenities are only available during office hours, yet they make you pay another $15 on top of your rent when you can't use them. This year they increased the fee to $20 with nothing added and no upgrades. The first Summer I was here the pool was closed the entire season, yet they still charged that amenity fee. No matter how much I point out their mistakes and errors, there is no accountability here. There isn't even an actual website or corporate office for this management company. You can't reach anyone if you have to make complaints. This place is negligent and you only get a robotic apology from the manager. Don't move here! There are so many better options in the area. Lee mas

Don’t even bother. This is a projects style apartment complex. They charge an absurd amount for what you get. The complex is trash. I haven’t had electricity in half my apartment for two years. The tub was painted and is now chipping. The area is poorly maintained. They refuse to work with people on back rent.they will be sure to provide “resources” instead of helping you. and I’m a disabled veteran. It’s insane how “we can’t do…” is their response every time. Don’t bother!Don’t waste your time... or money! Lee mas

I moved here back in April of this year. I thought I had me a nice remodeled apartment in a decent neighborhood. Although my apartment was remodeled it still had roaches. I saw the first one 5 days after I moved in in the kitchen draw where I was about to put my brand new utensils at. I saw the next one on the kitchen counter the next day, then the third one on the kitchen wall that same night. After that that’s when I reported it the office. They had pest control come and spray but that only... lasted for a couple of days. The final straw was when I came home and saw one crawling on the frame of my brand new bed. Every time I would cook they would always come from behind the oven and that’s beyond disgusted. I haven’t cooked here in months. No matter how much they came and sprayed they never went away because if one person in that building has them then every unit in that building will have them because they are in the pipes but they don’t care. They tried to make it seem as if you don’t clean up or leave food behind they will come. Well duh I know that and I’m a very clean individual, they just don’t want to admit that these are some roach infested apartments no matter how much remodeling you do on the inside. And it’s not just me, I have a friend that also stays here and she is dealing with the same issues as me. Also the walls are extremely thin. I never thought walls could be so thin. It’s to the point where I can hear my neighbors conversation. It honestly feels like they are going to come thru the celling when they walk. I’ve been woken up several times in the night just from hearing their phone vibrate. Idk if they have it on the floor or on a nightstand but it’s no reason I should be hearing that. I haven’t paid rents in months and I don’t plan on to. I’m not giving out my hard earned money to somewhere that doesn’t feel like home. The leasing office looks better than the apartment and I can guarantee you they don’t have any bugs in that building. Lee mas

Mold in apartments, water leaks, bugs in units no help from maintenance. Can't wait till end of my lease best thing u can do is avoid this place don't make my mistake

Worst place I’ve ever lived at. Been here for a year and 2 months. To break the lease is outrageous! Rent goes up every month. WITH NO NOTICE!! The gym and pool are never open. If It is open, everything closes at 5. Normal people work til 5. Roach infested. Slow maintenance. Never fix anything.