The Lofts at Franklin

Management is rude, gives false information, and has no sense of accountability. The maintenance people are loud and nosy! Parking is extremely difficult and costly due to paying for parking or getting tickets from parking admin.

We lived here for almost two years, so I have a fair amount of experience that this is based on. This property has been owned by PMC since 2019, so be aware that older reviews are not for the same management.

Tldr: horrible management & mold issues, but great location

One of the biggest issues was when we moved our bed out from one of the walls there was a massive amount of mold under it (pictures attached). It was horrifying and after calling and not being able to get a hold of anyone, they... finally sent someone out. While he was incredibly nice, all he did was wipe the mold off. Only after my further protest did they come in and reseal the entire wall that had been letting moisture in. After this happened we spoke to other residents and many of them had the same issue. This was resolved to the absolute bare minimum, so be on the lookout if you live there or plan to move there. The dumpster is also constantly overflowing (picture attached).

Second, privacy is non-existent. For the first few months of our lease, there was a dog next door that barked incessantly until a new couple moved in and it was replaced by loud fighting and even louder sex. Overall, not great things to be hearing constantly in your apartment.

To not drone on endlessly but another huge issue is that it is almost impossible to get in contact with anyone who works for PMC. Unless you’re someone looking for an apartment, good luck getting any sort of response!

Hard to condense two years of living here into one review but overall, the location is great, everything else is pretty horrible! Look elsewhere for cheaper rent and better management! Lee mas

My boyfriend and I have been living here for a little over a month and absolutely LOVE it! Angela, one of the Leasing Consultants, was amazing during the touring and leasing process. They have beautiful apartments in a great location - I highly recommend this place if you're apartment hunting!

While these apartments are appealing to look at they are not a place you want to waste your money! They are poorly maintained and everything is constantly breaking or leaking. I am currently on my fifth day with no AC and the incompetent maintenance crew has done nothing but prolong the process by being incapable of communication with each other. The management office could seem to care less as well.

I have never lived in an apartment where things were managed so poorly. And I have a strong... feeling ALL the Dodson properties have these issues.

Trust me when I say you should steer clear. The apartments are overpriced for the lack of amenities and customer service provided. With all the options in Richmond, I wish I had taken the time to choose better. Lee mas

APARTMENT WITH AMMENITIES INCLUDED IS GREAT, PRICE IS ALSO OK.... HOWEVER THE PROCESS TO PAY RENT, SCHEDULE WORK ORDERS, ETC IS HORRIFIC THRU PROPERTIES ONLINE PORTAL. ALSO IF YOU WORK MON THRU SAT, GOOD LUCK COMMUNICATING
WITH LEASING DEPARTMENT/OFFICE, THEY DO NOT HAVE A DIRECT LINE TO CALL AND NEVER RETURN VOICEMAILS LEFT.
HAD TO SCHEDULE OFF WORK TO ATTEMPT TO GET ANYTHING ACCOMPLISHED. ALL IN ALL, BEST WAY TO DESCRIBE THIS PROPERTY AFTER LIVING HERE 2 MONTHS ... "AN INCONVIENENCE" WILL TAKE... ALOT OF CHANGES TO CONTINUE MY STAY HERE Lee mas