Glen Park At West Campus

The people in the front office were helpful and answered all my questions and concerns!

I was told over and over how I was getting the updated unit...nothing in that apartment was updated. The stove was not assembled prior to me moving in, the apartment had not been cleaned after the previous tenant moved out which meant I had extra cleaning to do before getting settled. The upstairs neighbors sounded like they were hosting WWE matches from about 7am to 4am (every night I would be woken to the what sounded like SWAT bursting through the door but it was the people above me running... through the halls and jumping off furniture...at 2am!). The neighbors smoke would constantly come into my apartment, even with all the windows and doors shut. You don't have the option to pass on the trash valet, but they would frequently skip my apartment and my trash would get left for a week at a time (if I'm forced to pay for the service, I shouldn't have to take my own trash to the compactor). Tenants and landscapers were constantly walking by my windows and looking into my apartment. The shower water was grey and muddy looking, even after maintenance had come out several times. You definitely do not get your moneys worth. I would highly recommend looking elsewhere. Lee mas

I currently live in this apartment complex and I cannot wait for my lease to end so I can escape for several reasons: 1. You are forced to pay for a valet trash service that is extremely unreliable. I cannot even count how many times my trash has not been picked up and my downstairs neighbor's was. 2. There is inadequate lighting around several carports. In fact, my car was vandalized on Christmas Eve. 3. I once had a homeless man camping out the top of the stairs directly outside my door. After... calling apartment security, they asked him to leave and as soon as security was gone, the guy came right back. 4. Maintenance requests go unanswered for weeks even when marked as "Urgent". 5. If you send a complaint to Management via email, they will either blatantly ignore it or reply back implying that it's your fault. If you call, they'll just give you the runaround and tell you that they care and are doing their best, yet nothing happens. 6. I've received a notice accusing me of committing a trash violation. This notice was complete with pictures of trash in front of a unit that isn't even the one I live in. When I informed management, they gave an insincere apology and essentially blamed the valet trash service for making a mistake instead of taking ownership for wrongfully accusing one of their residents. 7. Pavement and sidewalks throughout the complex are extremely warped and cracked. It makes it a severe tripping hazard and not ADA accessible. 8. Construction overall is sloppy and things fall apart constantly. 9. There is a pest control fee added to the monthly rent. Yet I still get bugs in my apartment and have seen rats running around outside. Overall, I am extremely unhappy with my two years here and I am literally counting down the days until the end of my lease. Lee mas

Looking at these apartments, they are BEAUTIFUL. So when you are given the tour they tell you all about this service called “valet trash“ and ITS FANTASTIC! But.... they tell you, you can have as much trash in/by your trash can. As long as it’s out by 8pm. THATS NOT TRUE. If you have more then TWO bags you get a violation. They also don’t pick up the trash on Friday or Saturday, Yet on Sunday when they continue, you are still only allowed the two bags even tho they were not here to pick up on... Friday and Saturday. MULTIPLE things were in need of a repair before we moved in. As we did the walk through katie(leasing agent) told us these would be fixed right away. For example, the rail on the stair case is coming off the wall, both shower curtains were hanging, like about to fall off, hole in bathroom wall, caulking coming off the sink when it got wet, there is cold air coming through all windows and doors, laundry room door falls off constantly, plugs hanging out of the wall, storage unit was not usable for the first month because they lost the key. There is so much more. The minute we moved in, I notified Katie, that there was an issue with the toilets, and that every time you flush, solids came back up, or it just didn’t flush. She said the maintenance guy would come look at it. Brian(maintenance supervisor) said he care and fixed it but it was still having problems flushing. I do have kids, I know they stuck a toy down, and flushed it BUT THE PROBLEMS WITH IT NOT FLUSHING, happened before my child put a toy in it. Katie knows this. As when I went to the office to confront them about the issue, she acted like she didn’t know. I have emails going back and forth if all the problems. They are now charging me $155 PER TOILET, when it’s not my fault and has been a problem since the day we moved in. Oh, you also don’t get a parking spot. They didn’t tell us that. Our first night had to walk at least 20 min just to get to our apartment because no parking was available. If you want a decent assigned parking spot you have to pay 40$ a month. Anyway, definitely calling housing authority regarding the issues. Lee mas

This place is an absolute dump and money trap. The new owners don't care about their residence and there is garbage everywhere. Valley garbage is a joke and so are the ammenities, they just opened the indoor pool after over a year of being closed and I doubt the gym will ever be reopened, yet rent is skyrocketing! It should be illegal what they have raised the rent to. This place and the staff aren't worth a dime.