Pure Redmond

Management, using that term loosely, will never resolve issues or respond to inquiries in a timely manner. They are an unmanned property with no direct phone number or email for residents to reach an actual named person on their team. They provide only a general number to a voicemail that is not monitored or an email alias that you may or may not hear back from, never same day if replied. If someone does reply via email, they have no email signature that includes an actual person’s name. I’ve... never seen this in the professional world. Completely unprofessional and incompetent. Their competition in the area provides more value for the same price. They have a this rating for a reason. Lee mas

While living in this property for two years the experience I had after moving out was unnecessary. I had to communicate with multiple people to get two different outcomes with information about charges, what came out of my security deposit etc. from my move out statement. The communication between the property manager and the past resident team never aligned. If you are thinking of living here or are currently living here be prepared to ensure you ask many follow questions and potentially speak... with multiple people. I would not recommend living at any of the Essex Properties as they are what they are a large property management company and you are just a resident. Lee mas

The units are pretty, the floor plans are decent, the units with windows facing the parking lot can see a nice view of protected land.The rent is a little high but everything in the area is. The management is consistently late and unreachable: there was no cleaning or follow up between tenants (there was leftover cereal and stains in the drawers, scratched floors). All office management is remote, only the maintenance staff is on site (maintenance team works hard and they are prompt & thorough).... The hours available to call are a myth, it doesn't matter what time of day you call you will most likely not get through. The only times they were prompt to return a voice-mail were when I mentioned breaking the lease, all other days or attempts were met with an email apologizing for missing the call. The forms to indicate problems with the unit that were supposed to be provided at date of move in were 3 days late after reminding them every day. There is a transfer process for other properties managed by this company - don't do it, you will pay rent for both units then maybe get reimbursed later. Tour detail emails were full of errors. I got roped in and wish I had looked more thoroughly earlier. Leaving would cost much more, so this is the hill I will die on. Pay the rent and just hope you never need management help for anything. Lee mas

Next to super loud road, if you dont live on the top floor you can hear everyfootstep of your upstairs neighbor. Kitchen vents are poorly designed - you can smell other people's food. The dog area is tiny and poorly drained. Car got robbed in the gated garage under a camera and management did nothing. Garage floods when it rains. Current management is disrespectful. We got what we paid for, that's for sure.

The rent is over market rate and especially for the quality of the building. Only reason I moved in was the two free months rent. I now see why there was free rent given, the elevator has not worked for 2 months, the trash room is a dump, animals poop in the building and there is a lack of response from management. DO NOT RENT HERE, I am telling you!