Riverpark Apartments

I moved into Riverpark last August in my first apartment experience since I was in college. I love the proximity to the river trail and the walkability to the downtown area. However...

I have spent the last 10 months being tortured most mornings between 4-6 a.m. by the backup beeps of the hotel van at the Hyatt next door and was unable to resolve this when I first moved in despite multiple attempts to move to another unit on the backside of the property.

Since new ownership in January, we... have endured weeks and weeks of trash everywhere and very seldom are the recycling bins on our floor not overflowing, sometimes so badly that you can't even enter the room.

I've had one package delivered here in March and it was stolen. My newspaper has been stolen more times than I can count. My daughter's boyfriend has had his car stolen or broken into 4 times in the parking garage when visiting.

And now, two months away from my upcoming move precipitated by all this, I've been dealing for the past four days with my smoke alarm beeping about every minute or two since its battery backup is dead. You know that feeling you get when you've been on an all-night flight and only slept for a few minutes here and there? That's been my experience for the past three nights and yet despite multiple visits to the office I'm still being told it's not an emergency. My dog has been on high alert and extremely stressed for four days due to this, has not eaten, is shaking and in constant fight or flight mode and yet they continue to tell me I'm "in the queue". Yep, I'm in the queue to leave.
Lee mas

I moved to Riverpark Apartments in March 2025 for a job and it's been a great experience. The community has a modern, tech-forward feel and the staff—both management and maintenance—have been super friendly and responsive. I’ve had minor issues (like a clogged toilet) and they were fixed the same day while I was at work.

They recently added a pop-up dog park, which my dog loves, and the location is ideal—lots of shops, restaurants, and trails nearby. The amenities are solid too: gym, movie room... , conference space, and more. I also got a tour of the newly remodeled units and they look amazing with updated finishes and colors.

I’ve heard complaints from before the new team took over, but I haven’t had a single problem. The new staff is on top of everything. Definitely recommend! Lee mas

I couldn't be happier with my experience at Riverpark Apartments! The staff here are incredibly helpful and always go above and beyond to ensure residents are comfortable. Whenever I've had a maintenance request, it's been addressed promptly and efficiently, which is such a relief.

I'm also thrilled about all the new upgrades happening around the complex since Fairfield took over. Everything looks fantastic and cleaner, making it a truly enjoyable place to live. The security measures in place... make me feel safe and secure, which is really important to me.

Overall, Riverpark Apartments is a wonderful place to call home, and I highly recommend it to anyone looking for a great living experience! Lee mas

I've been extremely disappointed with the new management at Riverpark Apartments. They seem to have zero regard for the well-being and concerns of their residents. Recently, I fell victim to a theft in the supposedly "secured" parking lot, and when I reported the incident, the management team showed a complete lack of interest or concern.

To make matters worse, there is no onsite patrol to ensure our safety, despite the parking lot being advertised as secure. The leasing office staff are... unfriendly, unhelpful, and downright disrespectful. When I tried to report an issue with accessing the building, they refused to even listen to my problem, citing that their office hours hadn't started yet.

I've also had a pending service request for a leak in my window for over two weeks, and it's been completely ignored. The lack of attention to maintenance and resident concerns is appalling.

Based on my experience, I would strongly advise against considering Riverpark Apartments as a potential residence. The management team's apathy and disregard for resident safety and well-being make it a place to avoid at all costs. Lee mas

As a current tenant, I would not recommend Riverpark to anyone searching.

1st experience (last yr) in a 4th floor unit. At 3am, my fire alarm started going off and Come to find out there was a leak pouring through the alarm and into my unit. By the next morning the carpet area was stained, and the wood floors started bubbling from damage. While at work, maintenance simply mopped the floor and removed the alarm (Not even replace as they didn’t have anymore. Ps, 6 months later it wasn’t replaced... lol). I had to chase them down to fix the flooring, carpet and alarm which took another week.

Only issue at the time so I gave them the benefit of the doubt and signed a new lease for a different unit (Current). Why, people in the community are kind and close to work but…..

First issue on current unit: A burn smell was coming from the washing machine early into my lease. I reported this, they looked at it and said it was fixed. The next time I used the washer, I left the house for about 30min and when I came back to my apartment it was smelling like something was on fire and the washing machine was soaked in water and completely ruined all the clothes I had washing. This was a definite hazard and safety issue which I reported and it took multiple weeks to resolve as they had to order new machine. The issue is that it was brushed off as a minor issue until I reported this AGAIN.

Fast forward 2 months ago, another leak but this time in the hall way. Can’t make this up, 1am I walk to my bathroom near the entrance and step on a puddle of dirty water flooding my hallway. I open the door and maintenance is literally power washing the hallway carpet water INTO the corner units (mine and potentially 2 others). Maintenance sees me and literally says “I’ll clean that when I’m done”, not even a simply sorry. After reporting this to management, they also just said sorry and nothing was done at all about what happened. At this stage, I even felt the need to report it to BBB and never got a response from Equity Residence or Riverpark. The only applicable resolution at this stage is to get out of the lease.

I’ve never left a review before and normally try not to make a big deal but I just wanna help any future tenant from making a mistake coming here. Lee mas