16/6/22
Terrible management
I am currently living here. Since I moved in, I have had many problems with the unit. First, the air conditioning was not working properly; it took them more than 15 days to send someone to my apartment! The maintenance man recommended that I turn off the air conditioning from time to time to let the engine cool down; well, that was very inconvenient as it only worked for a few minutes and then needed to be turned off and on in order to work again, but as the weather was getting less hot, I... had no problem again. By then, I started having a colossal carpenter ant problem, and management told me I had to wait until next month for pest control to come! I needed to call the corporate to schedule an earlier pest control visit (which this pest issue was not only affecting me but them; carpenter ants can damage wood and other places of the unit).
Now my a/c stopped working since yesterday, a heat advisory was issued and today it is 99 degrees, and my dog ??and I are dying of hot! I submitted a maintenance request and emailed management with a video (otherwise, they'll take forever to respond). After the maintenance guy confirmed there was a problem with the air conditioner, I was told that it would take about 2-3 days to install a replacement!! I called management to see if they could help me with this situation, like sending at least a portable air conditioner or something that could help me get through this hot weather while I waited. Tiara was rude about it, not even understanding of my frustration, because of course "they aren't the ones that live there". I stayed home today but once I go back to work I'm worried about my dog staying alone with this weather condition!
I have to add that building stinks badly, more with the hot weather and neighbors litter, so you see all types of garbage around the common areas.
Unfortunately, I have a 14-month lease, but I would not recommend anybody to move here or at least not to have great expectations like I did. The neighborhood is nice, the apartments are good looking but it is not worth it. I hope this review can help them to make the pertinent and very necessary improvements.
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