17/12/25
Serious safety and communication issues, no accountability
I lived at Normandy Village for one year, leasing the most expensive unit on the property—an updated townhome. While the square footage and location were positives, the overall experience did not reflect the price point or how the property is marketed.
Security & Safety Concerns
Safety communication was extremely poor. Shortly after moving in, I learned about a nearby shooting from a reporter rather than from property management. This lack of communication continued with other nearby safety... incidents that directly affected residents’ sense of safety.
My car was broken into in the garage, and my garage remote was stolen, granting unrestricted access to the building. Property management stated they planned to replace all resident garage remotes so the stolen remote could be deactivated; however, this was never completed, even after more than six months.
Despite paying extra for “secured” parking, exterior-facing doors frequently had broken locks. Package theft was a consistent issue, including from the secured package room. There are no security cameras on the property outside of the leasing office, and residents were told they were not permitted to install personal cameras—even in exterior or common areas where privacy is not assumed. I experienced multiple incidents of individuals peering into my apartment and was still not allowed to install any cameras for personal safety.
Maintenance, Structural & Building Conditions
Maintenance was largely reactive rather than proactive. Prospective tenants are not shown their actual unit prior to move-in, which resulted in multiple surprises on move-in day. I submitted a lengthy maintenance list during my first week and none of the items were addressed without repeated follow-up requests.
Heating vents were visibly deteriorating and never repaired. Paint peeled from doors and railings and was repeatedly painted over rather than properly fixed. Rust is prevalent throughout the property. A supporting wall outside of my unit began visibly falling apart. The outdoor stairs raised serious safety concerns and were involved in an incident where a family member tripped and broke a finger. The carpeting in the back stairwell posed a safety hazard and was only repaired after a city inspector required it. In general, issues appeared to be addressed only when mandated by the city rather than proactively.
Noise, Smoking & Daily Living
Noise transfer between units is significant, with paper-thin walls and little soundproofing
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