17/12/25
Serious safety and communication issues, no accountability
I lived at Normandy Village for one year, leasing the most expensive unit on the property—an updated townhome. While the square footage and location were positives, the overall experience did not reflect the price point or how the property is marketed.
Security & Safety Concerns
Safety communication was extremely poor. Shortly after moving in, I learned about a nearby shooting from a reporter rather than from property management. This lack of communication continued with other nearby safety... incidents that directly affected residents’ sense of safety.
My car was broken into in the garage, and my garage remote was stolen, granting unrestricted access to the building. Property management stated they planned to replace all resident garage remotes so the stolen remote could be deactivated; however, this was never completed, even after more than six months.
Despite paying extra for “secured” parking, exterior-facing doors frequently had broken locks. Package theft was a consistent issue, including from the secured package room. There are no security cameras on the property outside of the leasing office, and residents were told they were not permitted to install personal cameras—even in exterior or common areas where privacy is not assumed. I experienced multiple incidents of individuals peering into my apartment and was still not allowed to install any cameras for personal safety.
Maintenance, Structural & Building Conditions
Maintenance was largely reactive rather than proactive. Prospective tenants are not shown their actual unit prior to move-in, which resulted in multiple surprises on move-in day. I submitted a lengthy maintenance list during my first week and none of the items were addressed without repeated follow-up requests.
Heating vents were visibly deteriorating and never repaired. Paint peeled from doors and railings and was repeatedly painted over rather than properly fixed. Rust is prevalent throughout the property. A supporting wall outside of my unit began visibly falling apart. The outdoor stairs raised serious safety concerns and were involved in an incident where a family member tripped and broke a finger. The carpeting in the back stairwell posed a safety hazard and was only repaired after a city inspector required it. In general, issues appeared to be addressed only when mandated by the city rather than proactively.
Noise, Smoking & Daily Living
Noise transfer between units is significant, with paper-thin walls and little soundproofing
Reseña de Apartments.com
Administrador de la propiedad en Normandy Village respondió a esta revisión
Thank you for taking the time to share your experience with us.
We are truly sorry to hear that your time at Normandy Village did not meet your expectations, and we appreciate the opportunity to clarify a few of the concerns you raised.
We understand... how unsettling it can be to learn about criminal activity in the surrounding area.
While management closely monitors and communicates incidents that occur on the property itself, we do not receive formal notification or details regarding incidents that happen nearby or throughout the greater Milwaukee area.
That said, resident safety remains very important to us, and we continue to work with local authorities when incidents are reported to our office.
Regarding the garage incident, management worked directly with the Wauwatosa Police Department based on the information provided to us and to law enforcement.
Our actions and follow-up were guided by the information available from the police and resident reports at that time.
We also acknowledge your comments about the building’s age and condition.
Normandy Village is an older community, originally built in the 1960s, and while we make ongoing efforts to maintain and improve the property, normal wear, such as aging paint, is not charged to residents.
We want to clarify that the office did not receive any reports regarding an incident involving a broken finger.
Additionally, our records show that no five-day notice was issued.
The email correspondence on file reflects a “Friendly Reminder and Policy Follow-Up,” and documentation related to your move-out, including photos, was shared through your resident portal.
Our notes indicate confirmation that these materials were received during a phone call with the office on December 12 at 11:17 a.m.
We regret that you felt your concerns were not addressed to your satisfaction and that your move-out experience was frustrating.
Resident feedback—both positive and critical—is valuable to us, and we take it seriously as we continue to evaluate our processes and communication.
We wish you the best moving forward and appreciate you sharing your perspective.
